Sales Development Specialist

Chandler

The Role:

The Sales Development Specialist offers the opportunity to learn and grow in a sales capacity while progressing into an Inside Sales Associate. 

 The Work:

  • Identify, prospect, develop and qualify leads within designated territory to be handed off to the sales team.
  • Follow-up with leads from various sources including prospects from the website, purchased leads, webinar attendees, customer referrals, and older leads within our existing database.
  • Manage live chat function via our website for new, interested prospects, moving qualified leads to the sales team.
  • Provide support and follow-up via phone and email to inquiring leads. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

What you’ll need to have/Competencies:

  • Make data-driven decisions
  • Enroll and inspire to achieve goals
  • Exceptional cross-functional collaborator and communicator
  • Assist in assessing risk, benefits, and consideration of alternatives. Experiment continuously.
  • Communicate clear written and verbal messages effectively.
  • Identify barriers to effective collaboration and escalate issues if unable to resolve
  • Able to prioritize and execute tasks in a high-pressure, constantly changing environment. Organize the work.
  • Passion towards continued excellence, within team dynamics and stakeholder partnerships. Co-create plans that align.  
  • An innate sense of purpose that keeps energy and outputs high even when there are many “irons in the fire” Visualize the future
  • Master communicator (written, oral, presentation, etc.)
  • A burning passion for helping small businesses succeed

 

Qualifications:

  • 2+ years of experience in phone-based customer support, sales or lead qualification 
  • Demonstrates resilience and the aptitude to drive results
  • Excellent collaboration and communication skills
  • Strong customer focus with the ability to quickly instill trust
  • Demonstrates the ability to make multiple phone calls a day and has the courage to speak with cold or warm leads
  • Exhibits strong business insights
  • Capability to plan and align work with quota goals and broader organizational goals
  • Experience working with small businesses or have a small business background
  • Bachelor Degree Preferred

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, anytime between the hours of 6 a.m. to 7 p.m.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

About Keap

In 2001, Keap (formerly Infusionsoft) pioneered the sales and marketing automation category for small business. Today, Keap is the #1 CRM platform in its category. We're 400+ strong and seeking talented and intelligent people to help us on our mission of helping grow small businesses worldwide.

This position is located at our Chandler, AZ office at 1260 South Spectrum Blvd. Chandler AZ 85286

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

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Why the name change?

Infusionsoft is now Keap. Why? Because it takes perseverance to grow a successful small business, and we’re here to help.

Our mission remains the same: To simplify growth for millions of small businesses worldwide.

As Keap, we now offer a family of products designed to help small businesses no matter what stage they’re in.

We created Keap, the all-in-one CRM, sales and marketing platform for growing service businesses, because most small businesses need to start simple and grow over time.

Our top-tier product, Infusionsoft, is for small businesses with more advanced sales and marketing automation needs.

So whether you want to start simple or you’re ready for our most advanced edition, we offer a Keap product that will help you get organized, deliver great service, and grow your business.

Keep going. Keep serving. Keep growing.

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