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Senior Product Manager

Chandler, AZ

At Keap, we help small businesses succeed.

We don’t just say that, we mean it and we do it every day. And often times, working at Keap is much like running a small business. There will be long days and incredible challenges, but the reward will be contributing to something that is larger than you. We want you to bring hustle, grit, and passion to everything you do here. You will be expected to take high ownership and improve yourself constantly. You will be held accountable to our Core Values and will be expected to hold your teammates accountable as well. The values are what unify us and allow us to make the impact that we do. They are crucial on our mission to becoming the undisputed champion of small business success.

Together...we will replenish the middle class. We will elevate the worldwide economy. We will inspire kids to dream of becoming entrepreneurs. 

We are the Product Management Team at Keap and we’re searching for a Senior Product Manager to focus on customer on-boarding, free trial conversion and a growth hacking mindset. Ideally, you will be an early adopter of technology and ideas, a team and people builder, a creator of dashboards, and an aficionado of analytics. We are focused on building delightful customer-like experiences - you will always give your assessment and strategy for achieving desired outcomes while encouraging input and creating space for collaboration. In order to accomplish the goals we’ve set, we need someone who will strike the perfect balance between strategy, learning, and execution.

The Work

  • Help define and execute the product vision, strategy and plan to drive free trial, freemium and a clear upgrade path into our paid lineup
  • Drive net customer and revenue growth with offerings that solve customer problems with jaw-dropping delight and competition crushing capabilities
  • Inspire and motivate the company and get everyone moving in the same direction executing our product strategy
  • Build and foster a strong product culture around rapid testing and learning
  • Build strong cross-functional relationships with the engineering, sales, marketing, and support teams and collaborate in the launch of products
  • Define and test product success metrics and analyze product performance
  • Aggressively identify opportunities for improvement and incorporate new product features on an on-going basis
  • Develop a deep empathy for customers and their unspoken needs, fears and aspirations
  • Act as product evangelist both internally and externally

Expertise

  • 4+ years software Product Management experience
  • Proven experience launching and growing a SaaS product line to thousands of customers, ideally serving small businesses or consumer
  • Experience driving and working in a fast-moving agile environment
  • Strong proactive communication skills and an ability to work collaboratively are critical
  • Ability to negotiate without being adversarial
  • Good product manager instincts, such as saying "no" to most things to allow extreme focus on the critically important things
  • Skill in selling the product roadmap, explaining prioritization trade-offs
  • Empathy for the customer experience, as well as data analysis, should inform all decision making
  • Experience being the product owner of one or more products, with a track record of successful releases and updates
  • People management experience (specifically product managers) strongly desired
  • Technical background: experience as an engineer a plus
  • Superb written and oral communication skills
  • Bachelor’s degree or equivalent experience. MBA preferred

Ideally, you

  • Experience with SaaS Free Trial and Freemium offerings
  • You know what “fast-paced” really means and you embrace it
  • You strike the perfect balance between strategy, creation, and precise execution with room for iteration
  • You never say “That’s not my job” or “I didn’t sign up for that”
  • You are a problem-solver

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed.  We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status. 

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

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Why the name change?

Our new product, Keap, is pioneering smart client management, just as Infusionsoft did for sales and marketing automation 18 years ago.

We believe there’s a better way to manage sales for service businesses both big and small. And that’s Keap—one company with two products to serve all small businesses.

Smart client management software that helps turn incoming leads into satisfied clients.

The #1 all-in-one CRM and advanced marketing automation platform, as rated by G2 Crowd.

Keep serving. Keep striving. Keep growing.