The Product Design and Experience (PDX) team at Keap is responsible for ensuring that design achieves its fullest potential by solving important problems and elevating the way small businesses manage their work and delight their customers. We need a Product Designer who can help us simplify complex processes and bring in automation to help small businesses be more efficient. As a Product Designer, you will be a thought leader and change agent for simplifying the lives of a small business owners and employees through great experience design.
The successful candidate must be a master of product design in every sense of the word. They have shipped great product experiences and know how to win as an interdisciplinary team. They seek to deeply understand the needs of the customer and the problem to solve. They lead with a strong design vision yet know how to facilitate and draw the best ideas from teammates. They execute quickly, embrace change and work through ambiguity to create clarity. Finally, they are a leader and mentor who gives and embraces feedback, is deeply passionate about their craft, and constantly looks for ways to improve the quality of their work and themselves.
We are the Keapers of our own path. If we know something will enhance our user’s experience, then we do it. We make data backed decisions and we use several tools to get ahold of the data we need. We do discovery work up front to really understand what problems exist and then we solve them in a number of ways. Depending on the scope and clarity of the problem we may just dedicate design time and work with our peers to get feedback before testing, or if the problem calls for it we may run a design sprint where we can include several stakeholders.
We have a dedicated DesignOps team that helps focus on the overall efficiency of the design organization as well as the design system. Our current design stack is Abstract + Sketch + InVision + Gallery.io. We’re always evaluating our tools and will adjust when there is significant value.
Our average team ratio is 1 product manager per 1 designer per 5 engineers.
Lead design workshops and design sprints while including PMs, engineers, product designers, and other stakeholders to conceptualize and develop end-to-end desktop and mobile-responsive experiences that deliver on customer and business outcomes.
Drive customer research to validate designs and discover new insights while leveraging solid analytics and experimentation frameworks to make data-driven decisions.
Efficiently deliver compelling UX visions, visual design, wireframes, and prototypes while strictly applying and improving the patterns in our design system
Inspire and mentor other designers and peers by actively researching and sharing design best practices and trends, giving and soliciting feedback, and proactively working across disciplines to elevate the customer experience.
Seek to understand first with an ability to fall in love with the problem, not the solution
Connect with customers at an emotional level and develop solutions that exceed expectations
Develop and test multiple design concepts to find the most elegant way to solve a problem
Understand and apply sales & marketing best practices in the design of experiences
Lead and inspire experience design invention and innovation by continuously researching design trends and conducting competitive benchmarking
Hold yourself and others accountable to delivering on their commitments
Exhibit courage to push teams to deliver ideas that go beyond the status quo
Develop and maintain strong cross-functional relationships
Be a storyteller; articulate complex visions through simple, elegant means and connect design rationale to how the solution solves the problem and delivers customer benefit
Design a top notch, elegant and expressive UI / UX end-to-end experience
Ask the tough questions, challenge the default and know how to drive designs that achieve measurable objectives
As we continue to grow and scale as a business, this person will have the opportunity to grow their leadership capabilities, grow their team and hone their craft as a product leader and design expert. The path is yours to design.
A strong design portfolio of work demonstrating your design process from user journeys to final product
2+ years of experience designing web and native or mobile-responsive applications. SaaS is a plus.
Experience facilitating design sprints and walk us through past sprints
Passion for helping small businesses succeed
Deep understanding of interaction and visual design best practices, UX tools, methods and processes
Expert level in your favorite design tools (Sketch, Invision), but equally skilled in creating lo-fi prototypes for quick experiments
Good visual design skills
Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner
Effective at collaborating, negotiating, communicating, and presenting
Experience working in a Lean environment and applying rapid experimentation methods
Project management skills, including scope definition, deadlines and stakeholder management.
A degree in Design, Industrial Design, Human Computer Interaction or equivalent experience preferred
You’ll really knock our socks off if you have…
True understanding of what “fast-paced” really means and you embrace it
A knack for using storytelling to invoke confidence in stakeholders and motivate teams
A passion for applying design-thinking and human-computer interaction concepts outside of digital design
At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!
We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.
At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.
Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.
We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:
We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.