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Director, Data Analytics & Finance

Chandler, Arizona

Keap has an immediate need for a highly motivated, detail-oriented Finance and Analytics leader. The Director of Data Analytics & Finance is a leadership position responsible for operating the financial planning AND analysis process alongside the design, build, and deployment of Analytics solutions. This position is highly visible to the enterprise!  You will work closely with stakeholders to gain a full understanding of their needs. You will also be a thought leader, influencing others to buy-in and support strategies, processes, and standards.

The Director of Data Analytics & Finance leads Field FP&A, Corporate FP&A and an Analytics Team made up of Data Engineers, Data Analysts and Data Scientists to architect and build data environments, inform business processes and predict outcomes. Experience leading in both data analytics and finance is required. 

The Work

  • Effectively lead the finance and analytics team to deliver world-class solutions while collaborating with stakeholders throughout the business. You will manage matrixed relationships and co-managed teams, maintain the proper balance between business and IT to provide analytics services appropriate to the needs and expertise of various data consumers and explorers.
  • Build systems and processes enabling data analysts, explorers and scientists from diverse business functions to freely find and publish insights.  At the same time, develop an enterprise approach enabling data consumers to confidently consume data and insights with appropriate definitions and controls.
  • Deliver timely, accurate, relevant and proactive insights that compel action and deliver exponential growth with scale through data culture, collaborative partnership, process automation and continuous improvement.
  • Lead financial analysis and planning efforts across monthly, quarterly and annual cadence
  • Innovate and improve insights and financial analysis for business leaders
  • Assist with improving models for customer growth and retention
  • Assist with strategies to improve expansion revenue
  • Own and deliver customer churn/retention KPI reporting and forecasting
  • Leverage financial analysis and business intelligence to develop customer retention insights
  • Analyze and understand the drivers of customer success and customer churn
  • Support continued refinement of core business metrics, such as Cost of acquisition, cost to retain, cost of expansion, cohort unit economics (LTV, Payback) by channel
  • Provide deep dive analysis on customer cohorts and usage
  • Budgeting, forecasting, and variance reporting
  • Creation of executive-level reports

Vision and strategy

  • Thought leadership to create, communicate and influence others to buy into and support the strategic vision for Keap analytic platforms
  • Develop and support enterprise-wide strategies, processes, and standards for business intelligence, data discovery and reporting; communicate standards to drive consistency and integration of corporate efforts

Business relationship management

  • Interact with and make recommendations to cross-functional executive leadership
  • Work with key users and peer teams to develop and define key business questions; assist business users in using analytic platforms
  • Promote usage and acceptance of the analytic tools and platforms within the user community; expand and improve the training and education of the user community

Delivery

  • Lead multiple initiatives for analytic platforms including Architecture, Design, and Delivery for operational reporting, ad-hoc analytics, and predictive analytics

Team leadership

  • Build analytic platform team to improve technical, functional and soft skills
  • Create and lead cross-functional Data Governance Committee
  • Provide coaching and mentoring

Operations

  • Ensure the continued success of production systems by providing ongoing application support, issue investigation and resolution
  • Lead the continued upgrading of platforms for increased capability and stability

Experience/Skill Required Qualifications

  • Bachelor’s Degree in Finance, Accounting, Economics, Statistics, IS, Analytics or related field
  • Minimum of 5-10 years of experience leading Business Intelligence, Data Warehouse AND "Big Data" solutions AND 7-10+ years of FP&A experience
  • Minimum of 2+ years leading at a technology company (SaaS experience highly preferred) 
  • Established history of effective financial reporting with timely and measurable results
  • Proficiency in Data Engineering, Data Analysis and Data Science leveraging large sets of data and a working knowledge of statistics
  • Strong analytical skills with a foundation in statistical techniques (e.g. mix modeling and econometrics projects, supervised and unsupervised learning algorithms)
  • Experience with Big Query cloud platform highly desirable
  • Working knowledge of R/SAS and/or Python. High proficiency with Excel (Lookup functions, pivot tables, Solver). SQL experience is a must.
  • Strategic innovator that creates effective solutions to operational challenges
  • Experience with NetSuite, Salesforce, SQL, Anaplan, Looker or other financial tools
  • Highly analytical and a strong, effective communicator
  • Superior written and verbal communication skills
  • Ability to work in a fast-paced, ever changing environment

 

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

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Why the name change?

Our new product, Keap, is pioneering smart client management, just as Infusionsoft did for sales and marketing automation 18 years ago.

We believe there’s a better way to manage sales for service businesses both big and small. And that’s Keap—one company with two products to serve all small businesses.

Smart client management software that helps turn incoming leads into satisfied clients.

The #1 all-in-one CRM and advanced marketing automation platform, as rated by G2 Crowd.

Keep serving. Keep striving. Keep growing.