Data Quality Manager

Chandler, Arizona

The Role

Exciting opportunity to join Keap’s Marketing Automation team as Data Quality Manager. We are looking for a mid-career data quality expert to lead our data governance efforts. This role will partner closely with Sales, Marketing, Analytics and IT groups to ensure their internal data is accurate, complete, and being used in the best way possible. This is a high visibility role and will require a lot of collaboration across the business.

The Work

  • This role will translate business requirements into data solutions. Strong understanding of marketing and sales performance metrics required (ie: CLV, CAC, multi-channel attribution, conversion rates, lead flow, etc.).
  • Responsible for ensuring our pre-customer data from top of funnel is clean and accurate.
  • Establish data governance standards for maintaining data integrity.
  • Manage existing duplicate records while identifying and mitigating root causes for how duplicates are getting created.
  • Identify fields that should be standardized, normalize existing values and help to prevent invalid data from getting added.
  • Continually monitor data quality metrics to proactively identify issues related to data.
  • Perform data integrity checks, report anomalies, and coordinate with other stakeholders or external vendors for resolution.
  • Ensure high quality data is collected and safeguard the integrity of the data.
  • Identify and leverage opportunities to improve the quality management processes, systems, and standards.

Minimum Required Qualifications

  • 3+ years of experience in data management, data governance, or data stewardship
  • Strong understanding of IT and Analytics business practices
  • Bachelor’s degree in Computer Science, Data Analytics, Information Systems, or equivalent
  • Proficiency with SQL coding skills required
  • 3+ years of experience working with CRM platforms such as Salesforce.com, SalesLogix or Microsoft Dynamics CRM
  • Experience with data visualization tools such as Looker, Tableau, Spotfire (preferably Looker)
  • Expertise in pulling and visualizing data from Marketing Automation platforms such as Marketo, Eloqua, Pardot or Hubspot - Marketo experience a BIG plus
  • Excellent communication skills in order to interact with both senior leadership and non-technical business units
  • Familiarity with data management software, such as RingLead a BIG plus
  • Proficiency in one or more general purpose programming languages 

About Keap:  In 2001, Keap (formerly Infusionsoft) pioneered the sales and marketing automation category for small business. Today, Keap is the #1 CRM platform in its category. We're 400+ strong and seeking talented and intelligent people to help us on our mission of helping grow small businesses worldwide.

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

We're growing fast

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Why the name change?

Our new product, Keap, is pioneering smart client management, just as Infusionsoft did for sales and marketing automation 18 years ago.

We believe there’s a better way to manage sales for service businesses both big and small. And that’s Keap—one company with two products to serve all small businesses.

Smart client management software that helps turn incoming leads into satisfied clients.

The #1 all-in-one CRM and advanced marketing automation platform, as rated by G2 Crowd.

Keep serving. Keep striving. Keep growing.