Director of Inside Sales


At Keap, we help small businesses succeed.

The Head of Inside Sales is a key member of the senior leadership team and is directly responsible for establishing the sales and sales development strategy, structure, processes and measurements to help drive revenue growth; develop strategic initiatives for targeted markets and help drive the Company’s direction to achieve long term success across all sales territories, world-wide.

 Key Performance Indicators (KPI’s) of this position include:

  1. New customers acquired, measured monthly, quarterly, yearly
  2. Recurring revenue attained, both total and average
  3. Service revenue attained, total and average
  4. Opportunity pipeline management- adherence to quality standards and sales process.

The ideal candidate will be a natural leader, eager to grow and scale an early stage sales environment, and able to support our executive team on all strategic and tactical matters. You will have an entrepreneurial mind-set and thrive in early stage high growth environments, having the confidence, skill-sets and can-do attitude to make a difference and lead the company’s market development efforts globally.


  • Assess, define and implement a world-class inside sales organization 
  • Coach, mentor, manage and lead an excellent leadership team and organization team of Inside Sales professionals to achieve and exceed sales targets.
  • Oversee and manage all inside sales.
  • Achieve overall net monthly recurring revenue targets.
  • Develop and administer inside sales programs, including proactively identifying program elements that build awareness, generate qualified leads, generate incremental growth, drive customer satisfaction and loyalty, and maximize impact.
  • Establish meaningful relationships with executive leaders and other stakeholders across the company to maximize awareness, mindshare and enthusiasm for selling Keap’s solutions. Ability to partner effectively with marketing teams to effectively drive demand.
  • Develop metrics and financial models to identify the impact of the net monthly recurring revenue to the overall business.
  • Collaborate with the Channel Sales and Partner Programs leaders to achieve revenue growth.
  • Collaborate with marketing, sales operations, and product business leaders to ensure optimal support of sales, onboarding and customer success activity.
  • Plan and manage the team resources, ensuring they are efficiently deployed to support a broad range of customers.
  • Participate in industry events/organizations as thought leader and promote products/business solutions at conferences, forums and seminars.
  • Operate within expense and program budgets


  • Minimum of 10 years’ successful inside sales, onboarding and sales management experience for a software or hi-tech systems vendor
  • Minimum 7 years in a leadership role
  • Proven track record leading development of sales strategy in excess of $200M 
  • Proven track record of meeting and exceeding sales quota to objectives
  • Experience with SaaS solutions
  • Passion for Small Business Success and entrepreneurship
  • Must be results oriented, have high integrity, and a desire to be part of a world-class, rapidly expanding technology company
  • Clear sense of vision: rallying people, strong leadership skills, ability to pioneer initiatives
  • Leadership ability that is centered in care, multiplies people and their talents to deliver extraordinary results
  • Excellent communication skills: written, spoken and in one-to-one AND one-to-many settings
  • Deep connection to Keap’s core values, purpose, and mission

In 2001, Keap (formerly Infusionsoft) pioneered the sales and marketing automation  category for small business. Today, Keap is the #1 CRM platform in its category. We're 400+ strong and seeking talented and intelligent people to help us on our mission of helping grow small businesses worldwide.

This position is located at our Chandler, AZ office at 1260 South Spectrum Blvd. Chandler AZ 85286.

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed.  We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.


Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

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Why the name change?

Infusionsoft is now Keap. Why? Because it takes perseverance to grow a successful small business, and we’re here to help.

Our mission remains the same: To simplify growth for millions of small businesses worldwide.

As Keap, we now offer a family of products designed to help small businesses no matter what stage they’re in.

We created Keap, the all-in-one CRM, sales and marketing platform for growing service businesses, because most small businesses need to start simple and grow over time.

Our top-tier product, Infusionsoft, is for small businesses with more advanced sales and marketing automation needs.

So whether you want to start simple or you’re ready for our most advanced edition, we offer a Keap product that will help you get organized, deliver great service, and grow your business.

Keep going. Keep serving. Keep growing.

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