Email Deliverability Specialist

Chandler, AZ

The Email Operations team exists to ensure that Keap provides world-class deliverability for each of our customers. Our team protects Keap's sender reputation, fosters healthy relationships with other members of the email industry, and develops the necessary tools and technologies to continue achieving these goals at pace with Keap’s rapid growth. We create powerful automations using big data and machine learning, combined with intelligent product features, to ensure that our customers get real business results from their email sending.

Daily Deeds

  • Use automations that constantly scan our email ecosystem for incidences of abuse
  • Identify both malicious and unintentionally harmful senders and take action to protect Keap’s email infrastructure and reputation
  • Use Splunk, Big Query, Looker and other data aggregation/analysis solutions to monitor key email metrics and produce deep insights into Keap’s email efforts
  • Help create features and experiences in Keap’s software solutions that help Keap customers send email that consistently deliver to the inbox and yields positive outcomes to the customers’ businesses
  • As needed, work directly with customers to improve their email sending practices or explain Keap’s decision to part ways with the customer
  • Work closely with the CSM team to strike a balance between customer churn and protecting the email reputation of Keap and its customers.

Gotta Have

  • Strong customer service skills
  • 3+ years of Technical Customer Support or IT experience
  • 1+ years of Tier 3 or equivalent Advanced Customer Support/Advanced IT experience
  • Strong written and verbal communication skills
  • Familiarity and understanding of IP’s (shared and private), web based software services, e-mail, domain names, email authentication protocols, and internet related business topics
  • Knowledge of permission based email marketing and email marketing best practices
  • Strong analytical skills using both rational thought and intuition to come to conclusions regarding strategy, troubleshooting and testing

 

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.



Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

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