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Senior Product Manager (Remote)

Chandler, AZ

The Role

We are the Product Management Team at Keap and have a remote opportunity for a Senior Product Manager. Ideally, you will be an early adopter of technology and ideas, a team and people builder, a creator of dashboards, and an aficionado of analytics. We are building delightful yet powerful experiences - you will always give your assessment and strategy for achieving desired outcomes while encouraging input and creating space for collaboration. In order to accomplish the goals we’ve set, we need someone who will strike the perfect balance between strategy, creation, and precise execution with room for iteration. Are you ready to create?

 The Work

  • Help define and execute the product vision, strategy and plan for your area of product ownership within our CRM, Automation, and Communications product line
  • Drive net customer and revenue growth with offerings that solve customer problems with jaw-dropping delight and competition crushing capabilities
  • Create a high performing cross-functional team that drives Keaper Engagement Index and GPTW (Great Places To Work)

Daily Execution Excellence

  • Manage feature and product lifecycle, from concept to phasing out of the product(s) across all products/product lines
  • Develop and maintain deep customer empathy through frequent customer interviews, qualitative and quantitative research, and product usage measures
  • Inspire and motivate the company and get everyone moving in the same direction executing our product strategy
  • Build and foster a strong product culture around rapid testing and learning
  • Build strong cross-functional relationships with the engineering, sales, marketing, and support teams and collaborate in the launch of products
  • Define and test product success metrics and analyze product performance
  • Aggressively identify opportunities for iteration and improve customer outcomes on an ongoing basis.
  • Always stay on top of competitors and develop a strong understanding of stakeholders to drive development decisions.
  • Act as product evangelist both internally and externally.
  • Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.
  • Create high-functioning team dynamics with one or more agile teams, including UX design and engineering members
  • Build, groom, and manage a healthy backlog of user stories, and run productive standup, grooming, planning, and demo meetings

Preferred Education and Experience

  • 4+ years software Product Management experience
  • Proven experience launching and growing a SaaS product line to thousands of customers, ideally serving small businesses or consumer
  • Experience driving and working in a fast-moving agile environment
  • Strong proactive communication skills (written and oral) and an ability to work collaboratively
  • Ability to negotiate without being adversarial
  • Good product manager instincts, such as saying "no" to most things to allow extreme focus on the critically important things
  • Skill in selling the product roadmap, explaining prioritization trade-offs
  • Empathy for the customer experience, as well as data analysis
  • Technical acumen to think critically and problem solve with UX designers and developers
  • Experience being the product owner of one or more products, with a track record of successful releases and updates
  • Ability to lead projects across multiple teams and stakeholders through organization, collaboration, and charisma
  • Bachelor’s degree or equivalent experience. MBA preferred

Ideally, you also possess…

  • You know what “fast-paced” really means and you embrace it.
  • You strike the perfect balance between strategy, creation, and precise execution with room for iteration.
  • You have a Jedi-like talent for identifying, hiring and motivating talented people.
  • You never say “That’s not my job” or “I didn’t sign up for that”.
  • You are a problem-solver and embrace constant change.

About Keap

In 2001, Keap (formerly Infusionsoft) pioneered the sales and marketing automation category for small business. Today, Keap is the #1 CRM platform in its category. We're 400+ strong and seeking talented and intelligent people to help us on our mission of helping grow small businesses worldwide.

This position is located at our Chandler, AZ office at 1260 South Spectrum Blvd. Chandler AZ 85286

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

 

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

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