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Associate Product Designer

Chandler, AZ

Associate Product Designer

As an Associate Product Designer at Keap, you will seek to deeply understand the needs of our customer and the problems to solve. You lead with a strong design vision yet know how to facilitate and draw the best ideas from teammates. You execute quickly, embrace change and work through ambiguity to create clarity. 

You will be a thought leader and change agent for simplifying the lives of small business owners and employees through great experience design. You have a passion for creating clean, easy-to-use and user-centered product experiences and know how to be a key part of an interdisciplinary team. 

Finally, you embrace feedback, have a desire to learn from others and constantly look for ways to improve and grow.

Product Design at Keap

The Product Design and Experience (PDX) team at Keap is responsible for leveraging product and content design to solve important problems that will help our customers grow their businesses. We use workshops, design sprints, research and design expertise as tools to help us achieve our objectives and deliver the right solutions. 

We have a dedicated DesignOps team that helps focus on the overall efficiency of the design organization as well as the design system. We also have a team of dedicated UX Researchers to lead and support user research efforts. 

Our average team ratio is 1 product manager per 1 designer per 5 engineers.

The Work

  • Collaborate with Product Managers, Engineers, Product Designers, and other stakeholders to conceptualize and develop end-to-end desktop and mobile-responsive experiences that deliver on customer and business outcomes.
  • Be an advocate for customer research to validate designs and discover new insights while leveraging solid analytics and experimentation frameworks to make data-driven decisions.

  • Efficiently deliver compelling UX visions, visual design, wireframes, and prototypes while strictly applying and improving the patterns in our design system.
  • Takes advice and seeks to learn from experienced team members and stays up to date with new technologies, industry and design best practices, trends, and demonstrates a passion for learning.

Responsibilities

  • Seek to understand first with an ability to fall in love with the problem, not the solution.
  • Connect with customers at an emotional level and develop solutions that exceed expectations.
  • Develop and test multiple design concepts to find the most elegant way to solve a problem.
  • Hold yourself and others accountable to delivering on their commitments.
  • Develop and maintain strong cross-functional relationships.
  • Be a storyteller; articulate complex visions through simple, elegant means and connect design rationale to how the solution solves the problem and delivers customer benefit.
  • Design a top notch, elegant and expressive UI / UX end-to-end experience.
  • Ask the tough questions, challenge the default and know how to drive designs that achieve measurable objectives.

Requirements

  • A strong design portfolio of work demonstrating your design process from user journeys to final product.
  • 2+ years of experience designing web and native or mobile-responsive applications, or related training/education.
  • Understands and applies best practices, methods and processes for visual design, interaction design and information architecture.
  • Understands and applies the main principles of content strategy + information design: Purpose, Context, Relevance, Accessibility, Clarity of Information, Right amount of information, Flexibility.
  • Understands research methodologies and best practices and when to appropriately apply research and usability testing as part of the design process.
  • Proficient in the use of standard UX design tools (Figma, Sketch, Invision), but equally skilled in creating lo-fi prototypes and sketched for quick experiments.
  • Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner.
  • Effective at collaborating, negotiating, communicating, and presenting.
  • Experience working in a Lean environment and applying rapid experimentation methods.
  • A strong understanding of HTML/CSS and JavaScript preferred (you won’t be coding here).
  • A degree in Design, Industrial Design, Human Computer Interaction or equivalent experience preferred.

Better if...

  • You have a passion for helping small businesses succeed.
  • True understanding of what “fast-paced” really means and you embrace it.
  • A knack for using storytelling to invoke confidence in stakeholders and motivate teams.
  • A passion for applying design-thinking and human-computer interaction concepts outside of digital design.
  • Experience working in a SaaS environment on a product team.

One Year and Beyond

As we continue to grow and scale as a business, this person will have the opportunity to grow their leadership capabilities, grow their team and hone their craft as a product leader and design expert. The path is yours to design.


At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed.  We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

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