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Program Manager, Growth and Expansion

Chandler, AZ

The Role

We are the Growth and Expansion Team at Keap and we’re searching for a Program Manager, Growth and Expansion to focus on revenue generating customer growth and expansion products, integrations, and services. 

This role will lead the charge to implement the expansion and growth strategy at Keap by owning revenue targets, execution of add-on products and services, and improving current programs and processes. Success will require identification, testing, and execution of new strategies by working closely with Customer Success, Operations, Product and Marketing teams to 

The Work

  • Work with the Product and Business Development/Partners teams to develop and implement complementary strategy.
  • Own the number - Achieve current period goals in month and forecast future growth and expansion.
  • Proactively identify and resolve strategic issues that may impair the business' ability to meet strategic, financial, and technical goals.
  • Identify and deliver new expansion efforts that deliver unmet needs for Keap customers.
  • Identify resource needs and tradeoffs,  and align leadership on inputs, outputs, and priorities.
  • Manage and enhance strategic partnerships, integrations, and third party solutions.
  •  Fully understand the impact of new product or differentiated products on the operating model, workflows, and tools and factor the dependencies into the project plan.

Daily Execution Excellence

  • Drive cross-functional projects with product, retention, marketing, systems, sales, and support teams to develop a flexible approach to add revenue for existing and new growth and expansion initiatives.
  • Utilize analytic tools, experimentation techniques to rapidly test hypotheses, and learn and improve activation, use, cross-sell and upsell opportunities.
  • Collaborate with product leaders in the exploration, analysis, development and launch of new products, services, partnerships, and features.
  • Develop repeatable and scalable processes to improve project quality and delivery. 
  • Share product feedback with Product and Engineering teams to help improve the product.
  • Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
  • Support new product and program launches including working with other programs and product management team leaders.

Preferred Education and Experience

  • At least 5 years proven product or customer success experience
  • 3 years leading product/business teams across the entire lifecycle, in a SaaS consumer or small business company. 
  • Ability to track and explain business requirements across multiple-services and provide context to stakeholders
  • Partnership identification, development and/or management 
  • Entrepreneurial, high energy, able to roll up sleeves and deliver under pressure
  • Strong interpersonal skills with focus on teamwork and ability to manage / foster relationships across multiple departments
  • Ability to negotiate without being adversarial
  • Ability to analyze and distill meaningful insights and actions from multiple sources of data 
  • Bachelor’s degree or equivalent experience

Ideally, you also possess…

  • Passion for entrepreneurs and small businesses.
  • Appreciation for problem solving, and thinking through optimal solutions to create a smooth operating machine.
  • Natural leader with entrepreneurial instincts and a bias for action
  • Natural curiosity with a ‘customer-first’ mindset and excellent qual and quant research expertise
  • Strong multi-tasking ability in a fluid and dynamic fast-growth environment.
  • Skill in gaining buy-in for strategies and resources and explaining prioritization and resource trade-offs
  • Strong analytical abilities: able to break down ambiguous problems into concrete, manageable components and identify solutions
  • Interest in designing and “owning” a process end-to-end, but open to input from team members
  • Interest in "getting your hands dirty" by digging into complex operations
  • Clear communicator with professional, enthusiastic presence and strong listening skills
  • Has a passion for technology and being a part of a fast-growing company

 

About Keap

In 2001, Keap (formerly Infusionsoft) pioneered the sales and marketing automation category for small business. Today, Keap is the #1 CRM platform in its category. We're 400+ strong and seeking talented and intelligent people to help us on our mission of helping grow small businesses worldwide.

This position is located at our Chandler, AZ office at 1260 South Spectrum Blvd. Chandler AZ 85286

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

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