Salesforce Administrator

Chandler, Arizona

The Role

As a Salesforce Administrator, you will be part of a fast paced team that is driving technology and innovation for the Internal Systems team at Keap. As a Salesforce Administrator you will focus on improving processes and adoption using the Salesforce.com platform. The administrator will work closely with Business Relationship Managers (BRM), organizational units, and subject matter experts to develop and deploy new business processes, and create actionable reports. The Salesforce Administrator will be responsible for the execution of the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

The Work

  • Configure and support the Salesforce system to create efficiency within our Buyers Journey
  • Support day to day Sales transactions and troubleshooting
  • Continually improve Keap’s Salesforce instance and other internal systems
  • Design, document, build, test, deploy, and maintain enhancements to Salesforce custom objects, validation rules, page layouts, workflows, reports and complex dashboards
  • Provide functional support for existing and future business processes on Salesforce.com, and other integrated platforms that support our sales and operations organization
  • Contribute and provide direction to all technical aspects of the sales, service, and experience processes implemented within Salesforce, including Accounts, Leads, Contacts, Opportunities, etc.
  • Translate business needs into technical requirements
  • Communicate with cross-functional teams regarding status, technical issues and creative solutions
  • Provide support and quick resolution of internal customer requests
  • Working directly with our Marketing and Sales Organization

Education and Experience

  • Salesforce Administrator or App Builder Certification 
  • Minimum of 2 years of Salesforce Administrator experience
  • Working experience with Salesforce, NetSuite, Jira, Confluence, or other enterprise related software experience
  • Knowledge of SaaS business processes (Sales, Marketing, Support, Finance, and Product)
  • Must be detail-oriented, with strong abilities to prioritize, multi-task, and perform effectively under pressure
  • Salesforce.com administrative experience and insight into Sales, Service, and Experience Clouds and supporting components (Knowledge, Chatter, etc) 
  • Aptitude for solving business processes and problems by using core Salesforce.com functionality, including but not limited to custom objects, workflows, profiles, sandboxes, and AppExchange applications
  • Some experience working with custom page layouts and Visual Force pages
  • A desire to create and enhance business processes focused around the NetSuite and Salesforce platforms
  • Proven track record of researching and analyzing complex business and operational issues and delivering scalable solutions
  • Training or Work experience in an Agile development team

About Keap

In 2001, Keap (formerly Infusionsoft) pioneered the sales and marketing automation category for small business. Today, Keap is the #1 CRM platform in its category. We're 400+ strong and seeking talented and intelligent people to help us on our mission of liberating and empowering entrepreneurs worldwide.

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

We're growing fast

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