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Inside Sales Manager

Chandler, AZ

About Keap

Keap liberates and empowers entrepreneurs to strengthen families, communities and economies. Our leading Sales and Marketing Automation platform is built on 20 years of experience working with over 200,000 entrepreneurs to grow sales and save time in the process. We're growing fast and have big goals. 

See how your unique perspectives and experiences contribute to achieving those goals …

The Role

The Inside Sales Manager is a key leadership/management role helping lead the Inside Sales team to meet Keap’s growth objectives through new customer acquisition. Key Performance Indicators (KPI’s) of this position include: (1) new customers acquired, measured monthly, quarterly, yearly; (2) recurring revenue attained, both total and average; (3) retention of customers (4) opportunity pipeline management- adherence to quality standards and sales process.

The Inside Sales Manager will lead a team of Inside Sales Consultants and will be responsible for establishing a vision, setting goals, motivating team members, and inspiring exceptional results. This role is a player/coach role where you will be expected to be able to competently navigate sales conversations, take leads (10% of the time), demo our product to customers. 

The Work

  • Attainment of the following department monthly, quarterly, and annual goals:
  • New Customer Acquisition
  • Recurring Revenue
  • Retaining customers
  • Opportunity Pipeline Mgmt - 20% of time
  • Providing real time verbal and written coaching to continuously up-level sales skills
  • Motivate team to attain and exceed performance targets
  • Drive Excellence in CRM and Technology usage
  • Provide hands-on training and skill development of representatives on your team
  • Join sales representatives on sales calls to assist in closing deals
  • Handle escalations, as required
  • Contribute to overall team improvements through thought-leadership and positive participation with department leaders and with your team
  • Nurture the career development and goal setting for each team member
  • Ensure coordination of essential training and educational events for sales representatives
  • Partner with key stakeholders throughout the organization to drive needed change
  • Proven history of exemplifying the Leadership Model as an individual contributor

Additional Duties and Responsibilities

  • Consistently demonstrated positive attitude that contributes to floor success
  • Pattern of innovation and thought leadership
  • Great listening and communication skills
  • Excellent follow-through and accountability
  • Track record of exceeding work objectives.
  • Deep understanding of Keap core values, purpose, and mission
  • Demonstrated leadership qualities. Comfortable taking appropriate initiative with others.

Qualifications

  • 5+ years in a sales role with proven relationship building skills
  • Effective sales skills coaching 
  • Direct Sales Experience (selling and coaching sales reps selling to customers)
  • Software as a Service (SaaS)
  • Understanding and Passion for Small Businesses
  • Knowledge of CRM technologies and methodologies
  • Bachelor's Degree or equivalent experience with a minimum of 5 years of software and consulting sales or account management experience.
  • Provides direction, delegates, and removes obstacles to assist team in getting work done
  • Works collaboratively with sales leadership and stakeholders to meet shared objectives
  • Consistently achieves and helps team to achieve results, even under tough circumstances
  • Must be a sales leader with an excellent track record of leading and developing sales teams selling business application software.
  • Proven track-record of building strong and effective teams where sales representatives are motivated to do their best
  • Ability to instill trust of others through honesty, integrity, and authenticity
  • Actively seeks new ways to grow and be challenged using formal and informal development channels

Preferred Education and Experience:

  • Bachelor Degree Preferred
  • Experience working with small businesses or have a small business background

Our Keapers bring the hustle, grit and passion to everything they do. Through our 7 core values, you will be expected to:

  • Listen to, care for, and serve the diverse people central to our purpose (We Genuinely Care)
  • Have a forever curious, learn-it-all mindset and value learning over knowledge (We Learn Always)
  • Face challenges with grit and optimism to achieve your goals  (We Own It)
  • Build trust through transparency and open, authentic communication (We Build Trust)
  • Work with humility and gratitude to work collaboratively (We Check Ego)
  • Believe in people and champion their dreams (We Dream Big) *as well as your own
  • Work as one team, unified in our Purpose and Mission (We Win Together)

Candidates must currently be legally authorized to work in the United States without sponsorship. 

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

We're growing fast

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