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Technical Product Manager

US-Remote

With under 400 employees, Keap is a medium-sized business based in Chandler, Arizona, and serves to liberate and empower entrepreneurs, to strengthen families, communities, and economies. When you ask most Keapers, whether past or present their favorite part of working at Keap, the response will have something to do with our people, affectionately known as Keapers.

At Keap, we ask that you build connections with your team and/or cross-functional teams. You will create meaningful work that makes a difference in how you develop your career and how you contribute in leading our Sales and Marketing Automation platform that's built on 20 years of experience working with small businesses; to grow their sales and save time in the process.  All in an environment with others who are passionate about driving success through collaboration, energy and fun.

We are the Product Management Team at Keap and we’re searching for a Product Manager. Ideally, you will be an early adopter of technology and ideas, a dedicated team player, a relentless researcher, and a passionate miner of customer feedback. We are building delightful yet powerful experiences – you will energize and fuel this development with the data and customer connections you cultivate.  In order to accomplish the goals we’ve set, we need someone who will strike the perfect balance between energy, thoroughness, and precise execution with room for iteration. Are you up for the challenge?

 

Objective

  • Help continuously grow and refine the understanding of the competitive landscape with thorough and thoughtful analysis of competitors, existing and emerging.
  • Drive qualitative and quantitative customer feedback by coordinating interviews, design reviews, and surveys.
  • Translate learnings into incremental user stories for an engineering team to execute.
  • Ensure product enhancements are communicated effectively, internally and externally, using a variety of media, and following cross-department standards
  • Personally acquire and strengthen Product Management skills and practices, for career growth

 Daily Duties

  • Manage backlog, priority, and execution for a product feature team, creating high-functioning team dynamics, including standups, grooming, demos, and retrospectives
  • Always stay on top of competitors; develop and maintain standards for competitive analysis documentation.
  • Help strengthen cross functional relationships with the engineering, sales, marketing, and support teams by providing in-depth internal documentation and facilitating communication
  • Help foster product culture of testing and learning by coordinating customer reviews, interviews, surveys, etc., and organizing feedback.
  • Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.
  • Work closely with Product Managers and leaders to review and analyze customer feedback
  • Understand and assist in the measurement and documentation of product success metrics.
  • Assist in preparations for product launch, coordinating product documentation, working closely with cross-departmental launch team

Expertise

  • 2+ years of Product Management experience, or relevant education+experience that demonstrates desired skillset
  • Technical Product Management experience
  • Strong proactive communication skills and an ability to work collaboratively are critical
  • Ability to negotiate without being adversarial
  • Exemplary organization skills, helping to coordinate multiple channels of feedback across multiple customer groups
  • Empathy for the customer experience, as well as data analysis, to contribute to departmental decision-making
  • Superb written and oral communication skills
  • Experience working and thriving in a fast-moving environment
  • Top-notch listening skills; ability to look beyond what a customer says and understand what they need
  • Ability to work productively by engaging others across departments and aligning communications and documentation
  • Skill at researching companies and products, organizing data from diverse sources into actionable insights and comparisons

 You’ll really knock our socks off if…

  • You know what “fast-paced” really means and you embrace it.
  • You have experience with SMS messaging
  • You have experience with text or email compliance
  • You strike the perfect balance between motivation, creation, and precise execution with room for iteration.
  • You never say “That’s not my job” or “I didn’t sign up for that”.
  • You are a problem-solver and embrace constant change
  • You never stop learning

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.

#LI-JM1

Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

#keaplife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

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