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Site Reliability Engineering Manager

AZ - Hybrid

Do you have experience leading a team of site reliability engineers? Are you looking for new challenges, autonomy over your ideas, and a place where you can provide immediate impact? As the Site Reliability Engineering (SRE) Manager, you will be working with a team of engineers to help build automation for networked systems to increase the simplicity, consistency, security, and availability of our Keap platform. We’re looking for someone that’s passionate about leading & mentoring, helping small businesses succeed and who enjoys building tools and systems for scaling web and SaaS infrastructure.

The Work

  • Leading a team of site reliability engineers by supporting and mentoring the engineers to produce an effective, automated, deployment environment.
  • Building automation for networked systems to increase simplicity, consistency, security, availability, and scalability
  • Automating software delivery to the cloud
  • Building and testing tools to help build new web based software/hardware environments
  • Creating and configuring monitoring and metrics
  • Deploying and monitoring releases of code to systems
  • Creating an environment of end to end ownership where teams deploy and monitor
  • Evaluating current and proposed compute platforms for high availability and scalability
  • Working with developers, systems architects and engineers to build new SaaS products for Keap
  • Generating periodic reports for leadership review on important cost and effectiveness metrics.
  • Owning the improvement of quality processes, procedures, and costs for deployment
  • Managing expectations & workloads that arise due to leading of hybrid/remote teams
  • Working with the site reliability team to provide an on-call service.
  • Leading & managing backlogs across a team


  • Experience  leading a team of engineers who support cloud infrastructure
  • Experience in automating cloud infrastructure
  • Experience building continuous delivery pipelines
  • Expertise in Linux system administration
  • Experience designing, developing and deploying “A+” provisioning and automation systems for web servers at scale
  • Strong operations experience supporting systems in public and private cloud deployments
  • System and tools development skills (bash, python, ruby, golang, java)
  • Experience working tools to deploy and deliver software and systems (Terraform, Packer, Ansible, Docker, Vagrant, Puppet) 
  • Loves technical challenges and analyzing problems to create solutions

Ideally, you possess…

  • BS in Computer Science/Information Technology or 5 or more years of experience supporting IT/Operations or Development systems
  • Three or more years of experience leading IT/Operations or Development system teams
  • Operational experience with code repositories and versioning (Git, svn, github, perforce)
  • System administration skills with relational and non-relational databases (MySQL, Cassandra, ElasticSearch, HBASE, redis, memcached)
  • Solid understanding of virtualization principals, architectures, deployment and administration (vmware, zen, kvm)
  • Solid understanding of Storage, Networking and Compute systems (GCP, GCS, GCE, VPC, AWS, S3)
  • Strong cloud hosting experience, Google Cloud Platform is a plus
  • Ability to write tools to interface with Storage, Networking and Compute CLI and API interfaces
  • Experience supporting a highly available environment

Challenges you can help us face …

  • How do we deploy code anywhere with relative ease?
  • How do we scale private and public clouds to support Keap SaaS growth?
  • How can we make system administration work push-button easy?
  • How can we cut costs in our services that support Keap SaaS?

Work Environment:

This job operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers and phones.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, look, talk or hear. The employee is frequently required to sit; speak; listen; use hands to finger; and reach with hands and arms.  

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, between the hours of 7 a.m. to 6 p.m.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Keap

In 2001, Keap (formerly Infusionsoft) pioneered the sales and marketing automation category for small business. Today, Keap is the #1 CRM platform in its category. We're 400+ strong and seeking talented and intelligent people to help us on our mission of helping grow small businesses worldwide.

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.

Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties and criminal prosecution.


Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Keap is to join a cause bigger than yourself, and we think that’s pretty rad!

Dream fulfillment

We believe in people and their dreams at Keap. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

Flexibility & balance

At Keap, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.


Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #keaplife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Keap is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.

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