Product Manager

About Keap

Keap is the leading Sales & Marketing Automation platform for serious small businesses.  We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business.  Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies.  With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.

Overview

Aat Keap and we’re searching for a Product Manager/Agile Product Owner. Ideally, you will be an early adopter of technology and ideas, a dedicated team player, a relentless researcher, and a passionate miner of customer feedback. We are building delightful yet powerful experiences – you will energize and fuel this development with the data and customer connections you cultivate.  In order to accomplish the goals we’ve set, we need someone who will strike the perfect balance between energy, thoroughness, and precise execution with room for iteration. Are you up for the challenge?

What you’ll be doing...

• Help continuously grow and refine the understanding of the competitive landscape with thorough and thoughtful analysis of competitors, existing and emerging.

• Drive qualitative and quantitative customer feedback by coordinating interviews, design reviews, and surveys.

• Translate learnings into incremental user stories for an engineering team to execute.

• Ensure product enhancements are communicated effectively, internally and externally, using a variety of media, and following cross-department standards

• Provide data insights and additional value to customers, both internal and external

• Personally acquire and strengthen Product Management skills and practices, for career growth

 Daily Duties

• Manage backlog, priority, and execution for a product feature team, creating high-functioning team dynamics, including standups, grooming, demos, and retrospectives

• Always stay on top of competitors; develop and maintain standards for competitive analysis documentation.

• Help strengthen cross-functional relationships with the engineering, sales, marketing, and support teams by providing in-depth internal documentation and facilitating communication

• Help foster a product culture of testing and learning by coordinating customer reviews, interviews, surveys, etc., and organizing feedback.

• Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.

• Work closely with Product Managers and leaders to review and analyze customer feedback

• Understand and assist in the measurement and documentation of product success metrics.

• Assist in preparations for product launch, coordinating product documentation, working closely with the cross-departmental launch team

• Work with our Compliance team to ensure customers are receiving notifications to improve email sending practices 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Your experience should include...

• 3+ years of Product Management experience, or relevant education+experience that demonstrates the desired skillset

• CSM or CSPO qualification

• Facilitating Agile Scrum Ceremonies

• Strong proactive communication skills and an ability to work collaboratively are critical

• Ability to negotiate without being adversarial

• Exemplary organization skills, helping to coordinate multiple channels of feedback across multiple customer groups

• Empathy for the customer experience, as well as data analysis, to contribute to departmental decision-making

• Superb written and oral communication skills

• Experience working and thriving in a fast-moving environment

• Top-notch listening skills; ability to look beyond what a customer says and understand what they need

• Ability to work productively by engaging others across departments and aligning communications and documentation

• Skill at researching companies and products, organizing data from diverse sources into actionable insights and comparisons

Bonus points if you…

• You never say “That’s not my job” or “I didn’t sign up for that”.

• You are a problem-solver and embrace constant change

• You know what “fast-paced” really means and you embrace it.

• You strike the perfect balance between motivation, creation, and precise execution with room for iteration.

• You never stop learning

At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.  

Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.

Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.

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