Product Manager, Payments

About Keap: Keap is the leading Business Automation platform for serious small businesses.  We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business.  Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies.  With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.

Overview:  We are the Product Management Team at Keap and we’re searching for a Product Manager/Agile Product Owner. As the Product Manager/Owner for Payments, you will be responsible for defining, developing, and driving the product strategy and roadmap for our payments solutions. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to deliver a world-class payment experience that meets the needs of our users. Your goal will be to create and enhance products that simplify payments, improve customer satisfaction, and drive business growth.

What you’ll be doing...

Objective

• Drive qualitative and quantitative customer feedback by coordinating interviews, design reviews, and surveys.

• Translate learnings into incremental user stories for an engineering team to execute.

• Ensure product enhancements are communicated effectively, internally and externally, using a variety of media, and following cross-department standards

• Define and own the product vision, strategy, and roadmap for payment products.

• Conduct market research and analyze customer feedback to identify product opportunities and improvements.

• Collaborate with engineering, design, and other teams to prioritize and deliver high-quality product features and enhancements.

• Monitor and measure the performance of payment products, using data-driven insights to optimize the user experience and achieve business objectives.

• Stay current with industry trends, competitive landscape, and regulatory changes affecting payments, and adapt product strategies accordingly.

• Act as the main point of contact for all payment-related product inquiries, issues, and escalations.

• Develop detailed product requirements, specifications, and user stories for new features and enhancements.

 Daily Duties

• Manage backlog, priority, and execution for a product feature team, creating high-functioning team dynamics, including standups, grooming, demos, and retrospectives

• Always stay on top of competitors; develop and maintain standards for competitive analysis documentation.

• Help strengthen cross-functional relationships with the engineering, sales, marketing, and support teams by providing in-depth internal documentation and facilitating communication

• Help foster a product culture of testing and learning by coordinating customer reviews, interviews, surveys, etc., and organizing feedback.

• Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.

• Work closely with Product Managers and leaders to review and analyze customer feedback

• Understand and assist in the measurement and documentation of product success metrics.

• Assist in preparations for product launch, coordinating product documentation, working closely with the cross-departmental launch team

Who you are:

• 3+ years of Product Management experience, or relevant education+experience that demonstrates the desired skillset

• 2+ years working with a payments product or in a payments-related field

• Facilitating Agile Scrum Ceremonies

• Strong proactive communication skills and an ability to work collaboratively are critical

• Ability to negotiate without being adversarial

• Exemplary organization skills, helping to coordinate multiple channels of feedback across multiple customer groups

• Empathy for the customer experience, as well as data analysis, to contribute to departmental decision-making

• Superb written and oral communication skills

• Experience working and thriving in a fast-moving environment

• Top-notch listening skills; ability to look beyond what a customer says and understand what they need

• Ability to work productively by engaging others across departments and aligning communications and documentation

Benefits: Being a Keaper has its perks…

• Free Keap app for personal use

• Hybrid Work Schedule {In office days T/TH}

• Above Market Pay 

• Paid time off to volunteer

• Flexible PTO Plan

• Paid Sick Time

• DashPass Membership

• 401k + Matching

• Financial Education Program through SmartDollar
  
  

We’re a great place to work. Keap was named a Great Place to Work in 2021, 2022, 2023 & again in 2024!  In 2024 75% of all current Keapers, said Keap is a great place to work. We're a hybrid workforce with an unwavering dedication to our Keap culture that recognizes everyone’s impact.

Visa Sponsorship: We welcome and support people of all different backgrounds. At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.  However, due to the current economic climate we are not able to sponsor, support student Visas, or take over sponsorship of employment Visas at this time. 

We Own It: If you don’t check every box, please don’t rule yourself out. We focus on hiring incredible human beings, so if this role resonates with you, hit that apply button! 

Location: Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Our Values

We Genuinely Care:

We listen to, care for, and serve the diverse people central to our Purpose: our employees, partners, customers, shareholders, and entrepreneurs everywhere.

We Own It:

We are a culture of performance and accountability. We face challenges with grit and optimism to achieve our goals.

We Learn Always:

We have a forever curious, learn-it-all mindset, and we value learning over knowledge. We use data and experimentation to innovate and constantly improve.

We Build Trust:

We build trust through transparency and open, authentic communication. We assume positive intent and we're the first to extend trust

We Check Ego:

We check our ego at the door. Humility and gratitude help us work collaboratively, serve others and accomplish more.

We Dream Big:

We empower the entrepreneurial spirit by believing in people and championing their dreams. We solve big problems with big dreams.

Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.

California Employee Privacy Notice: https://keap.com/legal/cepn

**Please Note**
This is an in-person role in Arizona on T/TH, Keap does not pay for relocation to Arizona.

Reminder on Visa Sponsorship: Due to the current economic climate we are not able to sponsor, support student Visas, or take over sponsorship of employment Visas at this time.