🎉 Save up to 20% with our annual plans. Click here.

Customer Service blog

Stay up to date on small business customer service trends, tactics, and strategies.

Follow the marketing blog

Woman working at desk

Customer Service / Customer Experience

A freelancer's guide to providing a world-class customer experience

Mar 22, 2019 · 8 min read

Customer service rep

Customer Service / Customer Experience

The do's and don'ts of customer service for small business startups

Feb 22, 2019 · 7 min read

Customer Service / Customer Experience

5 advanced customer loyalty techniques for small businesses

Feb 06, 2019 · 20 min read

woman buying plants at a nursurey

Customer Service / Customer Experience

Turn Your Customers "Army Strong" of Brand Advocates

Jan 28, 2019 · 3 min read

Handsome young African man stretching out hand for shaking and smiling to you while standing against grey background

Customer Service / Customer Experience

Why Welcome Emails are the Most Important Emails You Could Ever Send

Jan 28, 2019 · 6 min read

Customer unboxing

Customer Service / Customer Experience

The Amazon Playbook to Optimize for Client Delight

Jan 18, 2019 · 18 min read

5 stars in a dialogue bubble

Customer Service / Customer Experience

10 Ways to Get Valuable Client Feedback

Jan 16, 2019 · 7 min read

online customer support tools

Customer Service

The ultimate client support tools

Jan 15, 2019 · 8 min read

Good customer experience

Customer Service / Customer Experience

5 Ways Service Businesses Can Wow With Better Customer Experience

Oct 26, 2018 · 5 min read

how to keep customers happy

Customer Service / Customer Experience

How to Impress and Keep Your Customers

Oct 19, 2018 · 16 min read

Improve customer reviews online

Customer Service / Referrals

5 Ways To Improve Your Yelp Ratings (and Why it Matters

Oct 17, 2018 · 7 min read

how to ensure customer satisfaction

Customer Service / Customer Experience

6 Tips on How to Ensure Customer Satisfaction

Oct 10, 2018 · 7 min read

Online chat

Customer Service / Customer Experience

How Online Live Chat Improves Customer Experience

Jun 26, 2018 · 10 min read

five star review

Customer Service / Referrals

Why Soliciting Online Reviews is Simply a Terrible Idea

Jun 25, 2018 · 3 min read

young woman blowing a kiss

Customer Service / Customer Experience

How to Create Seamless Multichannel Experiences

Jun 23, 2018 · 5 min read

mop on kitchen floor

Customer Service / Customer Experience

Free Campaign of the Month: Clean Out Your Contact List

Jun 23, 2018 · 5 min read

customer service illustration

Customer Service / Customer Experience

Choose the Right Customer Service Metrics for Support Initiatives

Jun 22, 2018 · 11 min read

group of people putting their hands in

Customer Service / Customer Experience

Building Trust with Customers You'll Never Meet

Jun 21, 2018 · 3 min read

best sales questions to ask customers

Customer Service / Customer Experience

Effective Use of Surveys for Your Small Business

Jun 11, 2018 · 11 min read

tips for responding to bad customer reviews

Customer Service / Customer Experience

Turning Bad into Good: Handling Bad Reviews

Apr 09, 2018 · 4 min read

Subscribe to our newsletter

Sign up here for useful content, relevant posts, special offers, and upcoming events, delivered right to your inbox.

Graphic icon of a postal letter with legs, arms and a hat, waving his hand.