If you’re an Infusionsoft customer and completed the initial set-up process, including the branding center, your next step will likely be using the campaign builder. Infusionsoft’s campaign builder is a drag-and-drop interface where you can build a marketing and sales process, including landing pages and e-mails, among other marketing assets. Setting up a campaign in Infusionsoft is a fairly straightforward process requiring just a few of steps with impactful payoffs.
Before engaging with the Infusionsoft campaign, it helps to have a clear vision of your campaign goals. These may include delivery of product or services, follow-up on a purchase, an upsell on a purchase, or a reminder. After identifying your goals, decide on the cadence, or the number of times you want to contact your prospects or customers, and whether you want to contact them through e-mail or another form of communication.
Consider mapping out your campaigns ahead of time and creating your email content prior to adding it to the campaign. Another good idea is to revisit and edit your copy a few times before adding it to your campaign. Ideally, your email copy should be short and to-the-point, but conversational in tone.
Most of the time, you’ll set your goals oncel a product is purchased, a form is completed, or a tag is applied. Most users tend to set up a goal to tag their contacts in the first sequence (if it hasn’t been set up already). You’ll want to build the next sequence with follow-up emails, separating the touch points to easily determine which actions in the sequence are being performed. Using the Notes feature and naming the sequence can help define the results of each sequence, which will help if you need to make changes and add copy later.
After completing the campaign, remove the tag, unless you’d like them to loop back through the campaign again. It helps to plan your campaign-naming conventions before you build them. A good naming strategy helps keep campaigns organized for future use by other employees.
Tagging helps keep your contacts organized and allows you to see their position in your marketing funnel. Determining your tag-naming convention ahead of time will help you in the long run: Your team will need to understand the designations for potentially thousands of records, so organizing and adhering to these labels is important. Keep the names brief and be sure to document them. For example, include the year and month with the campaign or tag name.
Another tip is to add lead scoring as another data point. Lead scoring can be used to track a prospect’s interest as they move through the marketing funnel. During lead scoring, when a tag is added or removed, the contact score is updated immediately. Adding or subtracting points from your contact records is based on your lead-scoring criteria. The score is assigned to a contact record based on their actions and displayed on that contact’s record.
After editing and finalizing your marketing funnel copy, add it to your campaign. Again, having your branding center set up at this point is a timesaver as it automatically creates an email template in your campaign. You just need to add your copy. Once your copy is added, be sure to preview and test it in different browsers to check for consistency.
Testing your campaign is the critical next step in ensuring a good customer experience. Check that your emails are scheduled and ready to go out as planned. The only emails visible to you are those in the follow-up sequence you’re in. If you have multiple sequences, add yourself to the other sequences, so you can see them in your record.
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Infusionsoft is now Keap. That’s weird to write, but it’s also exciting.
In 2001, trying to get Infusionsoft off the ground, there were many times when I wanted to quit. I’ll never forget my wife, after two years of struggling to survive, hugging me and saying, “Keep going.”
Over the last two years, we’ve talked with thousands of small business owners to get a deeper understanding of their unique challenges in today’s market. We learned that it’s harder than ever to succeed in small business. Customers expect more. On-demand is the rule. There’s no shortage of platforms on which to complain. A failed job or two can be damaging to your business.
Keap is our signal to the world—and to ourselves—that it’s time to make it easier to succeed. We’re on a mission to simplify growth for millions of small businesses. Our new name is a nod to the tenacity of the small business owner and encompasses everything we know to be true when it comes to success: keep going, keep serving, keep growing.
Along with a new name, we’ve expanded to two products. Keap, our newest product, is smart client management software that helps service businesses progress leads to satisfied clients. Infusionsoft by Keap is powerful CRM and sales and marketing automation software for advanced business needs.
Both are designed to make it easier than ever for more small businesses to get organized so they can deliver great service and close more business.
To your success,
CEO + Co-Founder