Hug Your Haters: Customer Service In A Digital and Social World

Complete the form to access your webinar
Loading spinner Loading spinner
Hug Your Haters: Customer Service In A Digital and Social World

Discover how you can turn customer complaints into repeat business

What if your angriest customers became your biggest fans?

Great customer service brings customers back to your business again… and again (along with their friends). Based on original research from more than 2,000 businesses, best-selling author and digital marketing expert Jay Baer will teach you how to get even more business from your haters in this information packed webinar.

You’ll learn:

  • How you can resolve complaints on Facebook, Twitter, and more
  • The top reasons that people hate on small businesses
  • Pointers to upgrade your customer service for a social, digital world

Jay Baer helps business people fundamentally rethink their approach to marketing and customer service to gain more customers and keep those they’ve already earned. He has spent 23 years in digital marketing, consulting for more than 700 companies, including 32 of the FORTUNE 500.

Jay has been described as the world’s most inspirational marketing and customer service keynote speaker. He is the most retweeted person in the world among digital marketers, and his books have topped the New York Times and Amazon bestseller lists.

Currently, Jay lives in the idyllic college town of Bloomington, Indiana with his wife and children, and travels from Indianapolis to speaking opportunities worldwide.


Infusionsoft is now Keap. That’s weird to write, but it’s also exciting.

In 2001, trying to get Infusionsoft off the ground, there were many times when I wanted to quit. I’ll never forget my wife, after two years of struggling to survive, hugging me and saying, “Keep going.”

Over the last two years, we’ve talked with thousands of small business owners to get a deeper understanding of their unique challenges in today’s market. We learned that it’s harder than ever to succeed in small business. Customers expect more. On-demand is the rule. There’s no shortage of platforms on which to complain. A failed job or two can be damaging to your business.

Keap is our signal to the world—and to ourselves—that it’s time to make it easier to succeed. We’re on a mission to simplify growth for millions of small businesses. Our new name is a nod to the tenacity of the small business owner and encompasses everything we know to be true when it comes to success: keep going, keep serving, keep growing.

Along with a new name, we’ve expanded to two products. Keap, our newest product, is smart client management software that helps service businesses progress leads to satisfied clients. Infusionsoft by Keap is powerful CRM and sales and marketing automation software for advanced business needs.

Both are designed to make it easier than ever for more small businesses to get organized so they can deliver great service and close more business.

Clate Mask signature

To your success,
Clate Mask
CEO + Co-Founder