Keap pricing and plans

What is a contact?

A contact is a single person recorded in your account. Keap lets you store critical information, including your contact’s phone number, email, address, as well as meeting histories, payments, invoices, conversations, emails, and notes. You’ll be able to make every customer feel like an important individual, because that’s what they are.

How much does it cost to add more contacts?

Each edition offers different pricing options and the cost goes down as you add more contacts. Enter your number of contacts at the top of the page to see specific prices.

How do I add more contacts?

You can add contacts during checkout, directly in your app, or reach out to your Customer Success Manager or Keap support for assistance.

What counts as a user?

A user is someone who has authority to access the Keap software via their own username and password. Users can be managed via an admin account.

How many users are included?

Keap plans include a certain number of user license(s). Additional users can be purchased for only $29/month.

Pro - 2 users

Max - 3 users

Max Classic (formerly Infusionsoft) - 3 users

How do I add more users?

You can add users during checkout, directly through your app, or by reaching out to your Customer Success Manager or Keap support. Additional users are $29/month.

What is expert coaching?

This one-of-a-kind program will help maximize your potential throughout your entire Keap journey. Expert coaching includes one-on-one sessions, regular training webinars, and everyday support. Your coach will also work with you to design a personalized plan to accomplish your long-term growth strategy.

Why do I need onboarding services?

To ensure all Keap users are set up for growth and success right from the start, we now require the expert coaching program. Your one-time $499 payment provides personal support to achieve your 3 specific business goals in only 60 days.

Is the free trial experience limited or locked down in any way?

The free trial is for the Keap Pro edition. You’ll have access to all the features of that version for 14 days. You can upgrade at any time in your Keap app. This 14-day free trial doesn’t require a credit card.

Will I need a credit card to start the free trial?

Nope. No credit card required for our free trial. Give it a try and find out first-hand how Keap helps serious entrepreneurs get organized, follow up, and automate to create peace of mind, grow sales, and free up time.

Is there a limit or charge for the number of emails I send each month?

Keap emails are free and unlimited for everyone. They are a critical step toward personalized and powerful communication. Emails are also a great way to nurture leads, generate revenue, and inform customers.

Can I cancel at any time?

Yes. Just remember to initiate your cancellation request at least 10 days prior to the next invoice date. Please initiate your request verbally through a Keap representative.

Are there separate fees for receiving customer payments with Keap?

Keap can be used as an all-in-one payment and invoicing tool. Because the payment feature is already built into the app, business owners just need to connect their bank accounts and pay a flat, low fee of 2.9 percent plus 30 cents for each transaction.

What type of support do you provide?

We offer extensive online and call-in support from our hand picked team, or you can email us anytime. You also have easy access to 24/7 live chat, online help resources, and a library of Keap produced, how-to videos.

Is Keap secure?

Absolutely. Keap has developed stringent information security risk management policies to ensure confidentiality, integrity, and availability of your data. To learn more about Keap’s data security click here.

What happened to Infusionsoft?

We officially changed our company name from Infusionsoft to Keap in January 2019. Keap represents the grit and passion entrepreneurs put in each day to keep going, keep serving, and keep growing. Learn more

How can I purchase Infusionsoft?

You can get started with Max Classic (formerly Infusionsoft) by reaching out to your sales representative who can’t wait to help you grow your business. Click here to get started.

What is Text Marketing?

Your new Text Marketing benefit includes automated text messaging and text broadcasts from a toll-free marketing number that helps you efficiently reach your leads and clients. It’s currently only available to users in the US.

How much do text messages cost?

You’re allotted free monthly SMS marketing messages depending on your chosen edition.

Pro - 150

Max - 250

Max Classic - 250

After you exceed your free messages, you will be charged $0.04 per marketable message. You are not charged for undeliverable messages.

One-on-one text messages sent from your Keap Business Line directly to individual contacts are still free and included in your monthly subscription price. This feature is currently available to users in the US and Canada.