Hug Your Haters: Customer Service In A Digital and Social World

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Hug Your Haters: Customer Service In A Digital and Social World

Discover how you can turn customer complaints into repeat business

What if your angriest customers became your biggest fans?

Great customer service brings customers back to your business again… and again (along with their friends). Based on original research from more than 2,000 businesses, best-selling author and digital marketing expert Jay Baer will teach you how to get even more business from your haters in this information packed webinar.

You’ll learn:

  • How you can resolve complaints on Facebook, Twitter, and more
  • The top reasons that people hate on small businesses
  • Pointers to upgrade your customer service for a social, digital world

Jay Baer helps business people fundamentally rethink their approach to marketing and customer service to gain more customers and keep those they’ve already earned. He has spent 23 years in digital marketing, consulting for more than 700 companies, including 32 of the FORTUNE 500.

Jay has been described as the world’s most inspirational marketing and customer service keynote speaker. He is the most retweeted person in the world among digital marketers, and his books have topped the New York Times and Amazon bestseller lists.

Currently, Jay lives in the idyllic college town of Bloomington, Indiana with his wife and children, and travels from Indianapolis to speaking opportunities worldwide.


Why the name change?

Infusionsoft is now Keap. Why? Because it takes perseverance to grow a successful small business, and we’re here to help.

Our mission remains the same: To simplify growth for millions of small businesses worldwide.

As Keap, we now offer a family of products designed to help small businesses no matter what stage they’re in.

We created Keap, the all-in-one CRM, sales and marketing platform for growing service businesses, because most small businesses need to start simple and grow over time.

Our top-tier product, Infusionsoft, is for small businesses with more advanced sales and marketing automation needs.

So whether you want to start simple or you’re ready for our most advanced edition, we offer a Keap product that will help you get organized, deliver great service, and grow your business.

Keep going. Keep serving. Keep growing.

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