Growth Strategy Manager II

Chandler, AZ

 

About Keap: Keap is the leading Sales & Marketing Automation platform for serious small businesses.  We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business.  Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies.  With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.


OverviewKeap is the leading Sales & Marketing Automation platform for serious small businesses.  We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business.  Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies.  With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.

Growth Strategy Manager II (GSM II) is responsible for fulfillment of services packages sold by  designing and developing automation solutions that meet customers business requirements. They also provide guidance on integration with existing systems and ensure scalability and maintainability. 


What you’ll be doing…

  • Analyze existing processes for improvement

    • Work with customers and their teams to identify areas where automation can best be utilized to solve their problems. Analyze existing processes and identify opportunities for improvement.

    • Diagnose and Recommend. GSM I provide  customers with recommendations based on their specific needs.  At times this includes (and is not limited to) custom DFY services not included in Membership services, as well as upleveling customers into the next Membership package to accommodate their needs. 

    • GSM II will drive retention and will capture opportunities to upsell services and packages. 

  • Average Request Time To Close

    • When a customer submits a request via The Factory, the GSM II ensures that the request gets assigned within SLA and that it gets completed within the service level agreements for that service.

  • Customer Satisfaction Score

    • Membership customers have an opportunity to rate their satisfaction with each request submitted and completed.  GSM II is expected  to maintain a 4.8-star average rating amongst customers and their requests. Once a solution is developed and tested, GSM II may be responsible for deploying it in production environments and ensuring it is maintained and updated as needed.

    • In addition to project request ratings, GSM II are responsible for the customers’ overall satisfaction within the Membership packages.CSAT Surveys are sent and reviewed on a regular cadence for customer feedback and sentiment. 

Additional duties include Supporting Service Sales Efforts

  • While you will have a laser focus on fulfillment, you will also assist selling services and packages.  This will be coordinated with customer requests all in the spirit of driving value for  customers. We know that when customers submit more requests, they get more value. 

Your experience should include...

  • Passionate about the success and growth of small businesses; you’ll guide and coach business in their business growth.

  • Comfortable analyzing different business models and guiding the customer to creating a successful automated customer lifecycle.

  • Skilled in establishing clear definitions of success that include defining measurables and KPIs for customers’ businesses

  • Commitment to deadlines. Work quickly and efficiently in order to meet deadlines for customers and ensure they’re getting extreme value for their money

  • Highly developed organizational skills with ability to prioritize tasks to meet deadlines with a quick turnaround.

  • Ability to take initiative, use discretion and judgment within established procedures, guidelines, and rules.Excellent problem-solving skills with a strong attention to detail.

  • Strong communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical stakeholders.


Bonus points if you…

  • Keap expertise. You’ll need to know all Keap editions (Pro, Max,and Max Classic) inside and out and be familiar with how to manipulate it to your will.

  • Familiarity with 3rd party tools used to extend Keap’s functionality 

  • Experience working with or owning a small business 

  • Experience with the following software: Keap, Wordpress, Memberium

  • As someone with excellent written and verbal communication skills, your role would likely involve acting as a liaison between customers and technical teams. Your job would be to ensure that both parties understand each other's needs and requirements.

  • A proven track record of driving customer results

Benefits: Being a Keaper has its perks…

  • Free Keap app for personal use

  • Above Market Pay 

  • Paid time off to volunteer

  • Flexible PTO Plan

  • Paid Sick Time

  • DashPass Membership

  • 401k + Matching

  • Financial Education Program through SmartDollar

We’re a great place to work. Keap was named a Great Place to Work in 2021, 2022, 2023 & again in 2024!  In 2024 75% of all current Keapers, said Keap is a great place to work. We're a hybrid workforce with an unwavering dedication to our Keap culture that recognizes everyone’s impact.


Visa Sponsorship:
 We welcome and support people of all different backgrounds. At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.  However, due to the current economic climate we are not able to sponsor, support student Visas, or take over sponsorship of employment Visas at this time. 

We Own It: If you don’t check every box, please don’t rule yourself out. We focus on hiring incredible human beings, so if this role resonates with you, hit that apply button! 

Location: Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Work Schedule: Hybrid (The expectation of this role is to be in office 2 days per on T/TH)

Our Values


We Genuinely Care:

We listen to, care for, and serve the diverse people central to our Purpose: our employees, partners, customers, shareholders, and entrepreneurs everywhere.


We Own It:

We are a culture of performance and accountability. We face challenges with grit and optimism to achieve our goals.


We Learn Always:

We have a forever curious, learn-it-all mindset, and we value learning over knowledge. We use data and experimentation to innovate and constantly improve.


We Build Trust:

We build trust through transparency and open, authentic communication. We assume positive intent and we're the first to extend trust


We Check Ego:

We check our ego at the door. Humility and gratitude help us work collaboratively, serve others and accomplish more.


We Dream Big:

We empower the entrepreneurial spirit by believing in people and championing their dreams. We solve big problems with big dreams.

Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.


California Employee Privacy Notice: https://keap.com/legal/cepn





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