Frequently asked questions
Is text marketing free with Keap’s software?
Each Keap plan includes monthly text marketing credits. After your monthly credits are used, additional marketing texts will be billed at a rate of $0.015 per text message. You are only charged for content messages, not opt-in messages.
Read more about each Keap edition’s included text message credits here.
How does text marketing integrate with other features like email, CRM and automation?
By coupling texting with a CRM, Keap enables users to leverage a range of features not possible through standalone text marketing software.
With Keap, you’ll know who has engaged with certain content. Send text messages to follow up after actions like webpage visits, email clicks, and shopping cart abandonment. You can also send text message reminders for appointments, webinars, or before the end of a sales promotion. Whatever makes sense for your business, text marketing is ideal when you need customers and prospects to act right away.
Does Keap’s CRM with text messaging allow for mass texts to my customers?
Full text broadcast (mass texting) and automation functionalities are available in every Keap edition (Keap Pro, Ultimate, Keap Max Classic), along with 1:1 text messaging. Keap Pro comes with a 3-month trial of text marketing, after which you’ll need to either add on a text marketing package or upgrade to Keap Max or Ultimate.
Can people reply to my automated text messages?
Yes! In Keap Pro and Keap Max, contacts can reply to your automated text messages or text message broadcasts. You can handle replies and communicate back and forth in your Keap Marketing Number inbox.
You can also mark messages as “unread,” identify when a contact opted in or out, and view which automation or broadcast your initial message originated from.
Is text marketing available internationally?
Automated text messages and text message broadcasts using the Keap Marketing Number are currently only available in the U.S. One-to-one text messages using the Keap Business Line are only available in the U.S. and Canada.