Frequently asked questions
How does Keap Business Line (KBL) work?
When you use Keap Business Line, a toll free number will be automatically assigned to you by default. If you choose, you can upgrade to a local phone number for an additional $7/mo.
The mobile app will automatically sync with the desktop version of your Keap app (which you can access from any web browser).
When a call comes in on your Keap Business Line, the display on your phone will clearly show that it is a business call.
In your app, you can set up automatic replies, snooze calls and text messages, take notes after calls, organize your contacts and more!
What are the pricing tiers?
Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Tier 6 Price $9/mo $19/mo $29/mo $59/mo $109/mo $229/mo Messages 500 1,000 2,500 5,000 10,000 25,000 Number of Minutes 100 300 500 800 1,000 2,000 Toll-free number Included Overages $0.015 per message, $0.01 per minute Addons: 500 texts @ $5/month Addons:
Local number @ $7/month
*Tier 1 is included with Max. A 3-month trial of Tier 1 is included in Pro.
What kind of phone numbers can I choose from?
By default, a toll-free number will be provided to you automatically. If you choose to purchase a local number, you can find a number by searching for the area code you desire, then choose from the list of available numbers that come up. You can also search for a vanity number like 480-555-DOGS.
Can I use my KBL phone number to send text messages?
Yes. Your Keap Business Line operates just like a normal phone number. You can send individual text messages and group text messages.
Can I access my messages and calls from my desktop?
Yes. All users can make and receive calls and text messages from their desktop Keap app.
Can I snooze calls and notifications separately from my phone settings?
Yes. Go into the Comms section of the Keap app and select the three dots in the upper right corner to access the Do Not Disturb settings for your Keap Business Line. This is also where you can set automatic text replies to incoming calls and texts.
Can I block numbers and report spam calls?
Yes, you can block numbers. Unfortunately, we don’t yet have a way to report spam callers.
Can I dial out from my Keap Business Line?
Yes. You can call any contact in your Keap app. To manually dial a number, go to Comms and click the dots in the upper left corner of your app.
Is caller ID included?
Yes. If the caller is a contact in your Keap app, their name will appear on the incoming call display. Otherwise, the phone number will display without a name.
Can I import my phone’s contacts into Keap?
Yes. Once you grant permission for Keap to access your phone’s contacts, you can choose to import only certain contacts or all contacts.
Is voicemail included?
Yes. To set your custom voicemail greeting, go into the Comms section of the Keap app and select the three dots in the upper right corner. Select Calling settings, then Voicemail greeting.
Can I set up auto-replies if I miss a call or can’t respond right away?
Yes. Go into the Comms section of the Keap app and select the three dots in the upper right corner, then select Messaging settings. You can send different messages for missed calls, calls outside of your hours of availability and calls missed while Do Not Disturb is turned on.
Can my team use my Keap Business Line?
Yes. You can allow licensed users on your Keap account to make outbound calls. Contacts will see your Keap Business Line phone number on caller ID instead of the caller’s personal phone number.