Save $100 on Let’s Grow Summit! Early bird pricing ends 7/31 so register now.

Need some help?
Let’s talk it out.

We’re always here for our community of entrepreneurs. Our growth and customer service teams are ready to help you take your business to the next level.

Photo of a Keap Customer Support member

Help Desk Topics

Explore now

Graphic showing the Keap app's integrations

Keap Integrations Info

See more

Graphic showing video production

Webinars for Customers

Watch now

Photos of Keap users

Keap User Community

Get connected

We’re always here to help.

Chat with us 24/7

Chat with a Success Advocate

Chat with us to schedule a demo

For chat features, click on the icon at the lower right hand side of your screen.

Success Advocate live chat available M-TH, 5 am - 4 pm PT and Fridays 5 am - 3 pm.

Speak with the Sales Team

Schedule a demo with a Sales Development Representative

Speak with a Small Business Consultant

See how Keap has served businesses like yours

Sales Team members are available M-TH, 5 am - 4 pm PT and Fridays 5 am - 3 pm. All queries received during off hours will be answered during that time frame.

Talk with Customer Support

Get answers to any Keap questions

Receive technical help

Ask about any product or service issues

Log into app for chat

+1 866-800-0004 x2

Customer Support members are available M-F, 5 am - 6 pm PT.

U.S. Contact Information

International Contact Information

Canada / North America Support

Toll Free: +1 866-800-0004 x2

Local: +1 480-499-6500 x2

Support: +1 480-499-6500

Fax: +1 480-391-8177

Canada hours: M–F, 5 am – 6 pm PT.

Europe / Middle East / Africa Support

Contact: +44 8082-580093

Support: +1 480-499-6500

Fax: +44 (0) 8456 122 061

UK hours: Mon–Sat, 1 pm – 2 am, London time

Asia / Pacific / Australia Support

Contact: +61 1800-730419

Support: +1 480-499-6500

Fax: +61 (0) 2 9994 8008

Australia hours: Tue–Sat, 12 am – 1 pm, Sydney time

Frequently asked questions

  • Who do I contact to set up my Keap app?

    We’re excited to hear you’re getting started. To get help with customizing your Keap app to your unique business needs, get in touch with Onboarding Coaching. They will also help you establish a sales and marketing plan for your business.

  • My Keap app is not working, how can I check what the issue is?

    You can always start with checking any recent Known Issues. If you don’t see anything noted that could be a contributing factor, please restart your app as well as the device on which you are using the app. If the issue still persists, get in contact with Customer Support.

  • How do I cancel my Keap subscription?

    You can request a cancellation right in the Keap app:

    1. Click the settings icon in the top right corner of the screen and then click My account.
    2. Click Cancel my subscription or Speak to someone about canceling.
    3. Complete the cancellation form in your application. Please share your reasons for canceling as we strive to improve your experience and our services.
    4. A Customer Success Manager will call you within one business day.

Hello, have a question? Let's chat.

Got it