Presidential Pools Quadruples Lead Generation

In over 25 years of doing business, Presidential Pools and Spas has grown to become the largest contractor of its kind in the state of Arizona.

Ken Chandler


Ken Chandler

  • Increased new leads 400%
  • Lead close rate increased 2-3x
  • Upsell campaign generated $100k

Presidential Pools at a glance


Pool Services

In Business

Since 1991






Arizona, USA

Their Story

Preserving a five-star reputation

In a state where where the majority of properties have pools, there is no shortage of demand for the services offered by Presidential Pools and Spas—or, for that matter, competing contractors. But the company has managed to rise to the top, and is now the largest residential and commercial pool and landscaping contractor in the state of Arizona. Since 1991, Presidential Pools and Spas has enjoyed a reputation for five-star quality at a fair price.

Presidential Pools and Spas’ high customer satisfaction isn’t just limited to the professional services it offers to homeowners and businesses. Online relationships play a critical role in providing personalized communications to leads and customers as they research contractors and work with the company.

Moment of truth

Before Presidential Pools and Spas started using Infusionsoft, leads came in mainly via word of mouth. Staff had to manually keep track of inquiries and follow-up with every one of them. “[Communication] was cumbersome,” says founder Ken Chandler, “and quite frankly a lot of times it just didn’t happen.”

As more and more customers went online to search for contractors, Presidential Pools and Spas had to find a way to stay relevant and connected without adding even more work for its office staff.

The company faced some familiar challenges: How could the team better collect leads, educate leads who aren't ready to buy, and generate more revenue from existing customers?

The results

Presidential Pools and Spas found the answer in Infusionsoft. Ken reports that his life is easier than ever as a businessman thanks to tracking, reporting, and measurable results. “Without Infusionsoft,” he says, “I don’t think we could effectively nurture our prospects or existing base as well as we currently do.”

When customers go online to research contractors, Presidential Pools and Spas is at the ready with a social media presence and online lead capture forms powered by Infusionsoft. Once a customer fills out a web form, Presidential Pools and Spas can send follow-up communications targeted to the contact’s interest level. Leads who are early in their research process will receive educational information, while more buyer-ready individuals can get quotes and promotions right in their inbox.

Since implementing Infusionsoft, Presidential Pools and Spas has seen its number of leads quadruple. The closing rate on leads coming through Infusionsoft is triple what it was before, and after just four campaigns the company saw upwards of $100K in additional revenue.

The early success that Ken’s team enjoyed as a result of sales and marketing automation is only the beginning. “Daily we figure out different ways that we can use Infusionsoft to improve our business,” he reports.

Thanks to Ken's lead follow-up and customer upsell campaigns powered by Infusionsoft, Presidential Pools and Spas is now swimming in new leads and generating even more revenue from existing clients.

Try an interactive demo

Infusionsoft helped the businesses above. Now see how we can help yours.

Get the total Infusionsoft experience

Learn how Infusionsoft can help you deliver better service and marketing through automation.

Why the name change?

Infusionsoft is now Keap. Why? Because it takes perseverance to grow a successful small business, and we’re here to help.

Our mission remains the same: To simplify growth for millions of small businesses worldwide.

As Keap, we now offer a family of products designed to help small businesses no matter what stage they’re in.

We created Keap, the all-in-one CRM, sales and marketing platform for growing service businesses, because most small businesses need to start simple and grow over time.

Our top-tier product, Infusionsoft, is for small businesses with more advanced sales and marketing automation needs.

So whether you want to start simple or you’re ready for our most advanced edition, we offer a Keap product that will help you get organized, deliver great service, and grow your business.

Keep going. Keep serving. Keep growing.

See demo