Frequently asked questions
How does Keap Business Line (KBL) work?
When you sign up for Keap (free trial or paid plan), you can choose a phone number for your business. Search by area code to find a local number and then choose from the options presented to you.
Download the free Keap mobile app from the Apple or Android app store and sign into your Keap account. The mobile app will automatically sync with the desktop version of your Keap app (which you can access from any web browser).
When a call comes in on your Keap Business Line, the display on your phone will clearly show that it is a business call.
In your app, you can set up automatic replies, snooze calls and text messages, take notes after calls, organize your contacts, and more!
Is Keap Business Line free?
Keap Business Line is included as part of your Keap app at no extra charge. New customers can try Keap free for 14-days. After the free trial expires, a paid plan is required to continue using both the Keap app and the Keap Business Line.
What kind of phone numbers can I choose from?
Begin by searching for the area code you desire, then choose from the list of available numbers that come up. You can also search for a vanity number like 480-555-DOGS. Toll-free numbers are not available.
Can I use my KBL phone number to send text messages?
Yes. Your Keap Business Line operates just like a normal phone number. You can send individual text messages and group text messages.
Can I access my messages and calls from my desktop?
Yes, coming soon in December 2021, all users will be able to make and receive calls and text messages from their desktop Keap app.
Can I snooze calls and notifications separately from my phone settings?
Yes. Go into the Comms section of the Keap app and select the three dots in the upper right corner to access the Do Not Disturb settings for your Keap Business Line. This is also where you can set automatic text replies to incoming calls and texts.
Can I block numbers and report spam calls?
Yes, you can block numbers. Unfortunately, we don’t yet have a way to report spam callers.
Can I dial out from my Keap Business Line?
Yes. You can call any contact in your Keap app. To manually dial a number, go to Comms and click the dots in the upper left corner of your app.
Is caller ID included?
Yes. If the caller is a contact in your Keap app, their name will appear on the incoming call display. Otherwise, just the phone number will display.
Can I import my phone’s contacts into Keap?
Yes. Once you grant permission for Keap to access your phone’s contacts, you can choose to import only certain contacts or all contacts.
Is voicemail included?
Yes. To set your custom voicemail greeting, go into the Comms section of the Keap app and select the three dots in the upper right corner. Select Calling settings, then Voicemail greeting.
Can I set up auto-replies if I miss a call or can’t respond right away?
Yes. Go into the Comms section of the Keap app and select the three dots in the upper right corner, then select Messaging settings. You can send different messages for missed calls, calls outside of your hours of availability, and calls missed while Do Not Disturb is turned on.
Can my team use my Keap Business Line?
Yes. You can allow licensed users on your Keap account to make outbound calls. Contacts will see your Keap Business Line phone number on caller ID instead of the caller’s personal phone number.