Keap is committed to providing best-in-class sales and marketing automation software for small businesses. In support of this commitment, Keap has developed information security risk management policies to reasonably ensure the confidentiality, integrity, and availability of Your Data that You upload to the Keap Service. This Data Security Statement (the "Statement") describes some of the security controls that Keap has implemented pursuant to those policies. This Statement applies to the Keap Service but not necessarily to the other related services provided by Keap or to our publicly accessible websites.
Capitalized terms used in this Statement but not defined herein shall have the meaning given to them in the Keap Subscription Use Agreement.
Keap has completed and/or maintains the following data protection audits and certifications:
Keap has completed a PCI DSS level-one onsite assessment and was validated by SecurityMetrics against the Payment Card Industry Data Security Standards. A Certificate of Compliance has been issued to Keap and is available to anyone upon request. Please contact [email protected] to request this documentation.
Some of the infrastructure that Keap uses to host Your Data is owned and controlled by Keap and the remaining portions of the infrastructure are provided by carefully selected third party service providers.
In some cases Your Data that You submit to the Keap Service is stored in a primary data center and is replicated in near-real-time to a secondary data center. The secondary data center is provisioned with sufficient computational, network, and storage resources to replace the functionality of the primary data center, and restore the Keap Service if required.
The secondary data center is geographically remote from the primary data centers.
In cases where Keap engages third party colocation service providers and infrastructure service providers (the "Data Center Providers"), Keap ensures that those Data Center Providers have recently completed a Service Organization Controls (SOC) 2 Type II audit. Additionally, those third parties are contractually obligated to maintain the confidentiality of Your Data to the fullest extent allowed by applicable law.
Keap maintains at least the following technical security controls and policies:
Keap maintains at least the following administrative security controls and policies:
Keap has implemented a disaster recovery plan, which will be regularly tested. The IT systems architecture of the Keap Service includes redundant backups of critical hardware and software components.
Keap has appointed a data protection officer. You may contact Keap's data protection officer by email at [email protected].
Infusionsoft is now Keap. That’s weird to write, but it’s also exciting.
In 2001, trying to get Infusionsoft off the ground, there were many times when I wanted to quit. I’ll never forget my wife, after two years of struggling to survive, hugging me and saying, “Keep going.”
Over the last two years, we’ve talked with thousands of small business owners to get a deeper understanding of their unique challenges in today’s market. We learned that it’s harder than ever to succeed in small business. Customers expect more. On-demand is the rule. There’s no shortage of platforms on which to complain. A failed job or two can be damaging to your business.
Keap is our signal to the world—and to ourselves—that it’s time to make it easier to succeed. We’re on a mission to simplify growth for millions of small businesses. Our new name is a nod to the tenacity of the small business owner and encompasses everything we know to be true when it comes to success: keep going, keep serving, keep growing.
Along with a new name, we’ve expanded to two products. Keap, our newest product, is smart client management software that helps service businesses progress leads to satisfied clients. Infusionsoft by Keap is powerful CRM and sales and marketing automation software for advanced business needs.
Both are designed to make it easier than ever for more small businesses to get organized so they can deliver great service and close more business.
To your success,
CEO + Co-Founder