Infusion Software, Inc. (“Keap,” “we,” “us,” and “our”) takes the protection of personal data very seriously. This Application Privacy Notice (the “Notice”) addresses data subjects whose personal data we may receive in our hosted sales and marketing software applications from our customers or business partners. This Notice does not apply to personal data we collect by other means, such as personal data that we receive directly through Keap’s own publicly accessible websites. In addition, our customers use our hosted technology platform to store and process data of their own users and customers at their own discretion. In this circumstance, we act only as a storage and service provider, without any interest in or knowledge about what is being stored. In general, we only access such personal data at our customer’s request in connection with customer support or account administration matters, as is reasonably necessary in order to provide the services that our customer has directed us to provide, or as may be required by law.
Keap sells sales and marketing software and related services, designed primarily for small businesses. Our customers use our hosted technology platforms to store and process personal data at their own discretion. Since our customers provide the personal data covered by this Notice, the categories of personal data we process are also determined by our customers, with whom the relevant data subjects typically have a closer employment or business relationship (and who, therefore, can provide additional information as to the categories of personal data shared with us).
We may receive your personal data when our customers or our business partners submit such data to our hosted technology platforms.
In the context of this Notice, Keap acts as a data processor for the personal data we process. It is the responsibility of our customers, who are typically data controllers, to establish a lawful basis for the processing activities they undertake using our hosted sales and marketing software.
We collect and use personal data for the purposes of providing our services to our customers, communicating with business partners about business matters, processing personal data on behalf of customers, detecting and blocking spam messages, and conducting related tasks as reasonably required in order to provide our hosted sales and marketing software to our customers.
To help us provide software solutions that meet the evolving needs of our customers, we may aggregate personal data that we process for the purpose of anonymizing such personal data. We may then process the resulting anonymized data for any legal business purpose, such as analyzing usage trends.
When the purposes of processing are satisfied (i.e., when the provision of the services to the Keap customer ends), we will delete such personal data within six months.
We share personal data with our service providers, who process personal data on behalf of Keap. Such third parties include those:
Our service providers may be located outside of the United States; however, we will require that all of our service providers maintain at least the same level of data protection for personal data processed on our behalf as that which we maintain for such personal data. Keap remains liable for the protection of your personal data that we transfer to our service providers, except to the extent that we are not responsible for the event giving rise to any unauthorized or improper processing.
We also share personal data with other third parties for the purposes for which we receive the personal data (e.g., performance of contractual obligations and rights).
We may also disclose your personal data (i) to the extent required by law or if we have a good-faith belief that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, or private parties, including but not limited to: in response to subpoenas, search warrants, or court orders, or (ii) if we sell or transfer all or a portion of our company’s business interests, assets, or both, or in connection with a corporate merger, consolidation, restructuring, or other company change.
If we must disclose your personal data in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, we may not be able to ensure that such recipients of your personal data will maintain the privacy or security of your personal data.
Keap has implemented and will maintain technical, administrative, and physical measures that are reasonably designed to help protect personal data from unauthorized processing such as unauthorized access, disclosure, alteration, or destruction.
If you are a data subject about whom we store personal data, you may have a right to request access to your personal data, update, correct, or delete your personal data, and to object to processing, request restriction of processing, or exercise your right to data portability. To submit such requests or raise any other questions, please contact the organization that provided your personal data to us. We make a reasonable effort to provide our customers the means to comply with the requests of their data subjects in our hosted sales and marketing software applications.
If you have questions, please contact us at:
Infusion Software, Inc.
Attn: Legal Department
1260 S. Spectrum Blvd
Chandler, AZ 85286
Our Data Protection Officer is:
Matthew Joseph, CIPP/US
Or you may call us at +1 480 499 6500. We will promptly investigate and attempt to resolve complaints and disputes in a manner that complies with the principles described in this Notice. Please allow up to four weeks for us to reply.
VeraSafe has been appointed as Keap’s representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. VeraSafe can be contacted in addition to Keap only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://www.verasafe.com/privacy-services/contact-article-27-representative
Alternatively, VeraSafe can be contacted at:
Unit 3D North Point House
North Point Business Park
New Mallow Road
Keap is subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
If we make any material change to this Notice, we will post the revised Notice to this web page and update the “Effective on” date above to reflect the date on which the new Notice became effective.
Infusionsoft is now Keap. That’s weird to write, but it’s also exciting.
In 2001, trying to get Infusionsoft off the ground, there were many times when I wanted to quit. I’ll never forget my wife, after two years of struggling to survive, hugging me and saying, “Keep going.”
Over the last two years, we’ve talked with thousands of small business owners to get a deeper understanding of their unique challenges in today’s market. We learned that it’s harder than ever to succeed in small business. Customers expect more. On-demand is the rule. There’s no shortage of platforms on which to complain. A failed job or two can be damaging to your business.
Keap is our signal to the world—and to ourselves—that it’s time to make it easier to succeed. We’re on a mission to simplify growth for millions of small businesses. Our new name is a nod to the tenacity of the small business owner and encompasses everything we know to be true when it comes to success: keep going, keep serving, keep growing.
Along with a new name, we’ve expanded to two products. Keap, our newest product, is smart client management software that helps service businesses progress leads to satisfied clients. Infusionsoft by Keap is powerful CRM and sales and marketing automation software for advanced business needs.
Both are designed to make it easier than ever for more small businesses to get organized so they can deliver great service and close more business.
To your success,
CEO + Co-Founder