After sales service refers to all the things you do for the care and feeding of your valued customers after they buy your product. This type of customer aftercare is important for any business, but especially for small businesses where every client counts.
It's not enough to say "Thanks" or "Let's keep in touch" after a sale is complete. Long-term success is built on real and lasting customer relationships.
Sit back while Natalie explains precisely what is after sales service, and why it's important for your small business
Top-quality after sales service is good for you because it's good for your customer. When you help them get the most out of your product or service, they're naturally happier with it. That makes them more likely to order again, and to tell the world, too.
To put it another way: the more you wow your customers, the more they're likely to wow you right back with their loyalty and enthusiasm. They'll become the brand ambassadors, reviewers, and trusted voices who'll give you great reviews, sing your praises on social media, and give you honest feedback on new products and features.
Let's look at some after sales support examples that will keep customers happy while driving new business. Or start a demo and learn how Keap can help you improve your customer aftercare.