Resolving support tickets should not signal the end of customer service. In fact, customer service follow-ups are just as important as resolving the issue in the first place.
Good customer service is about so much more than being professional, friendly, and polite. To deliver truly amazing customer service, you need to show your customers that they are valued and that you actually care. Following up after a customer service experience accomplishes this by going the extra mile to confirm that customers are actually happy.
The benefits of following up on customer service include:
Your customers interact with you in a variety of ways, so make sure to choose the best channel for follow-up based on the individual customer, when possible. For example, if you have an active customer service Twitter handle, you may want to conduct your follow-up on Twitter versus introducing a new channel, like email.
Here are four ways to follow up with customers:
Effective follow-ups need to be timely, relevant, and personalized. And, in order to do this efficiently and at scale, you can’t be relying on email threads or sticky notes to remind you to follow up with certain customers.
Infusionsoft can help. Infusionsoft lets you intelligently get daily work done, combining all your essentials tools into one app and removing friction from your customer interactions. It eliminates repetitive tasks, like copying and pasting the same follow-up email, to save you time and alleviate stress.
Here are three ways Infusionsoft can help with following up on customer service:
With Infusionsoft, you’ll be more organized, spending less time on repetitive tasks and more time on creating a personalized experience for your customers.
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Infusionsoft is now Keap. That’s weird to write, but it’s also exciting.
In 2001, trying to get Infusionsoft off the ground, there were many times when I wanted to quit. I’ll never forget my wife, after two years of struggling to survive, hugging me and saying, “Keep going.”
Over the last two years, we’ve talked with thousands of small business owners to get a deeper understanding of their unique challenges in today’s market. We learned that it’s harder than ever to succeed in small business. Customers expect more. On-demand is the rule. There’s no shortage of platforms on which to complain. A failed job or two can be damaging to your business.
Keap is our signal to the world—and to ourselves—that it’s time to make it easier to succeed. We’re on a mission to simplify growth for millions of small businesses. Our new name is a nod to the tenacity of the small business owner and encompasses everything we know to be true when it comes to success: keep going, keep serving, keep growing.
Along with a new name, we’ve expanded to two products. Keap, our newest product, is smart client management software that helps service businesses progress leads to satisfied clients. Infusionsoft by Keap is powerful CRM and sales and marketing automation software for advanced business needs.
Both are designed to make it easier than ever for more small businesses to get organized so they can deliver great service and close more business.
To your success,
CEO + Co-Founder