Requests from clients and leads come from your phone, email, web forms and texts throughout the day. In an ‘ideal’ world, you efficiently deliver a professional response every time. Each time, your response is prompt, detailed, and tailored to that specific lead or client.
What likely happens though is you spend a lot of time pulling together information which is scattered in spreadsheets, emails or texts. To complicate matters, your small business may require that you’re in the field servicing clients and you won’t be able to access needed information until you get back to your office, which causes delays and could mean lost business.
Let’s look at the most effective ways to follow up with customers:
Effective follow-ups need to be timely, relevant, and personalized. And, to do this efficiently and at scale, you can’t rely on email threads or sticky notes to remind you to follow up with certain customers.
Keap and Keap phone can help. Keap lets you intelligently get daily work done, combining all your essential tools into an app and removing friction from your customer interactions. It eliminates repetitive tasks, like copying and pasting the same follow-up email, to save you time and alleviate stress.
Here are the ways Keap and Keap Phone can help with following up on customer service:
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Infusionsoft is now Keap. Why? Because it takes perseverance to grow a successful small business, and we’re here to help.
Our mission remains the same: To simplify growth for millions of small businesses worldwide.
As Keap, we now offer a family of products designed to help small businesses no matter what stage they’re in.
We created Keap, the all-in-one CRM, sales and marketing platform for growing service businesses, because most small businesses need to start simple and grow over time.
Our top-tier product, Infusionsoft, is for small businesses with more advanced sales and marketing automation needs.
So whether you want to start simple or you’re ready for our most advanced edition, we offer a Keap product that will help you get organized, deliver great service, and grow your business.
Keep going. Keep serving. Keep growing.