Writing an effective proposal is key to a successful sale. A good proposal can help you to close more deals, offer additional elements and increase revenue. Proposal writing can be daunting and getting it wrong can be a deal breaker. BUT -- getting it right can be a dealmaker. It may not be your favorite part of the process but here are some highlights and writing hacks that will help you ‘level-up’ your proposal writing skills and finish triumphantly!
While it’s true that every sale doesn’t necessarily require a proposal, creating one as a standard part of your sales process can carry huge returns. A well-written proposal provides an at-a-glance overview of your company vision, mission and product or services. In addition to documenting the details of the proposed sale, the proposal demonstrates that you listened to your client, understood the client’s needs and can provide a solution.
Presenting the specifics of your product or service in a proposal gives you some key advantages. You have the opportunity to differentiate your product offering from your competitors. You can present your services in the context of solving your client’s specific pain points. The proposal also gives you the opportunity to include a range of offerings and various price points—which can result in closing more and bigger sales than you had planned to achieve.
So, what if you’re not the best writer or you don’t know how to write a winning proposal? Some clear guidelines and a handful of proposal ‘hacks’ will give you the competitive edge.
There are proposals and there are good proposals—and by ‘good’ I mean the proposals that do what’s needed to inform and convert the potential client into a customer. While every proposal should be personalized to meet the client’s unique needs, all proposals should include some standard elements.
Creating a standout proposal begins long before the actual writing. Having a ‘discovery conversation’ with your client may be the most important part of the process. During the discovery conversation, listen and work to understand what your client needs. Capture the top three client objectives and address those as you write your proposal. Your proposal should carry the message, “I heard you and here’s how I can help.”
Strike the right tone with pricing and timing. Beware over and underpricing; be objective about the tangible or perceived value of your product. Value-based pricing gives you the opportunity to price your services based on value and not cost. Most clients expect to pay fair market value and you have the option of structuring your pricing to be competitive in the marketplace of value—not cost.
Craft a menu of options including upselling and cross-selling. Offer three options, which ‘bookend’ the option you’d most like to sell. Describe the benefits of each ‘menu option’ so they align with your client’s needs at each level. Clients are more likely to choose the middle option and some may opt for the premium option!
Let the proposal double as a contract. By adding an acceptance signature option at the end of the document, you can avoid the delay of drafting a contract. Unless material costs or availability are dependent on a certain timeline, an acceptance deadline isn’t preferred. When your client is ready, suggest they go ahead and sign so you can begin to deliver their solution immediately.
It’s ideal to have the opportunity to review the proposal in person. Ask yourself, “How can I help this client be more successful?” and answer that question as you present the benefits of the proposal to your client.
Your presentation should be a conversational discussion of the key points of the proposal. Be sure that both your presentation and the proposal reflect that you heard your client and are ready to provide solutions to their pain points.
Briefly summarize your strengths highlighting how your product offering is different from and better than your competitors. Focus on the three client objectives you chose and how your proposal meets the client’s needs. This is your time to shine as a valuable solution.
Reserve time to ask closing questions that move your client toward a decision or action. The question, “What concerns do you have that would prevent us from moving forward with the proposal?” will identify remaining barriers. Whatever the outcome of your proposal presentation meeting, be sure to provide swift follow up to continue building that relationship.
No credit card needed
Infusionsoft is now Keap. That’s weird to write, but it’s also exciting.
In 2001, trying to get Infusionsoft off the ground, there were many times when I wanted to quit. I’ll never forget my wife, after two years of struggling to survive, hugging me and saying, “Keep going.”
Over the last two years, we’ve talked with thousands of small business owners to get a deeper understanding of their unique challenges in today’s market. We learned that it’s harder than ever to succeed in small business. Customers expect more. On-demand is the rule. There’s no shortage of platforms on which to complain. A failed job or two can be damaging to your business.
Keap is our signal to the world—and to ourselves—that it’s time to make it easier to succeed. We’re on a mission to simplify growth for millions of small businesses. Our new name is a nod to the tenacity of the small business owner and encompasses everything we know to be true when it comes to success: keep going, keep serving, keep growing.
Along with a new name, we’ve expanded to two products. Keap, our newest product, is smart client management software that helps service businesses progress leads to satisfied clients. Infusionsoft by Keap is powerful CRM and sales and marketing automation software for advanced business needs.
Both are designed to make it easier than ever for more small businesses to get organized so they can deliver great service and close more business.
To your success,
CEO + Co-Founder