To email or not to email, that is the question. And given the overwhelming volume of emails in each of our inboxes daily, it’s a very good question. For a small business, email remains one of the most valuable communication vehicles available— but only when email marketing strategies are designed and managed effectively. Understanding the ‘good and bad’ of email marketing can help build a successful strategy. Let’s get started by weighing the pros and cons of email marketing.
Every truth has two sides; it is as well to look at both, before we commit ourselves to either.
It’s an affordable way to engage your target audience
Email marketing is a very cost effective way for your business to reach and engage people. If you have the skill to write your own emails and create an email strategy internally, your cost for managing a robust email campaign can be very low. Even with the cost of a basic customer relationship management (CRM) system, you can keep your investment at a minimum and manage thousands of thoughtful and effective emails monthly.
It can help build customer relationships
Email is a great way to make a personal and personalized contact with customers. When you craft an email that’s a good reflection of your company’s brand, it will help customers get to know your company better, build trust and increase sales.
It helps to create and expand brand recognition
Your company’s brand is much more than just your logo. Your brand is how you’re known in the marketplace. The tone, design and content of your emails will help to establish your unique brand.
It can be created and launched quickly and easily
Unlike more traditional marketing campaigns that take time for design, production and distribution, an email can be written and sent in just a few minutes.
It’s very customizable
With a few easy keystrokes, email is customizable to support a more personalized customer experience. When you take the time to understand your target audience, email is a powerful tool of engagement.
Data and analytics are easy to capture and track
Data is becoming even more valuable in business and it helps you get to know your customer. Email allows you to capture and track a wealth of information so you know who opens, reads and takes action from every email.
It can bring customers to your website
An email campaign with engaging content and a clear call-to-action (CTA) can help draw customers to your website.
It’s easy to share
Customers can easily hit the ‘forward’ key on their keyboard and send your information sailing over to a friend. Be sure your email content is versatile enough to appeal to a range of people.
Most people won’t open your email
Given the high volume of emails most people receive, it’s very possible that your emails will get lost in the flood. Creating personal, engaging emails will help you stand out in a crowded inbox.
It requires consistency and constant updates
Emails and email campaigns must be maintained well and refreshed often. Fresh content and new information will keep customers wanting more.
You’re swimming in an ocean of competition for time
With so many people and businesses using the internet, how do you know whether or not your email is even being read? Use data to monitor click-throughs, read-rate and traffic so you can improve each email campaign.
Design, tone and strategy will make or break your emails
Consider a thoughtful approach with your email marketing. When email is hastily assembled, it can convey the wrong brand emphasis.
Emails can feel impersonal and ‘sales-y’
Even though emails can be customized, they don’t replace the value of human interaction. Remember to stay focused on real people—even in virtual communication.
The unsubscribe button is easy to find
As easy as email can be, it’s also easy for your leads and customers to unsubscribe. When customers get tired of the volume or content of emails, they can easily unsubscribe and disappear.
As with life, there are two sides to email marketing. Considering both the pros and the cons will help your business create a robust email marketing strategy that connects you with people to build brand, trust, relationships, increase sales and establish repeat business.
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Infusionsoft is now Keap. That’s weird to write, but it’s also exciting.
In 2001, trying to get Infusionsoft off the ground, there were many times when I wanted to quit. I’ll never forget my wife, after two years of struggling to survive, hugging me and saying, “Keep going.”
Over the last two years, we’ve talked with thousands of small business owners to get a deeper understanding of their unique challenges in today’s market. We learned that it’s harder than ever to succeed in small business. Customers expect more. On-demand is the rule. There’s no shortage of platforms on which to complain. A failed job or two can be damaging to your business.
Keap is our signal to the world—and to ourselves—that it’s time to make it easier to succeed. We’re on a mission to simplify growth for millions of small businesses. Our new name is a nod to the tenacity of the small business owner and encompasses everything we know to be true when it comes to success: keep going, keep serving, keep growing.
Along with a new name, we’ve expanded to two products. Keap, our newest product, is smart client management software that helps service businesses progress leads to satisfied clients. Infusionsoft by Keap is powerful CRM and sales and marketing automation software for advanced business needs.
Both are designed to make it easier than ever for more small businesses to get organized so they can deliver great service and close more business.
To your success,
CEO + Co-Founder