We live in an increasingly virtual world and making meaningful connections with potential and even current customers can be challenging. Communication with your customer is key to gaining trust and building a relationship. Email has long been the primary means of communication with customers, but is it still the communication vehicle of choice? Let’s take a look at what some of the critics are saying. Below two powerful myths about email marketing are debunked.
The medium is the message
This myth likely rises from the mistaken belief that newer forms of technology must surely have replaced email by now and therefore email marketing won’t work. It’s true that technology is evolving at a record-breaking pace and social media seems to reign supreme and yet email remains the primary means of communication both in and out of the workplace. Far from being dead, email remains the communication vehicle of choice. While it may be true that some segments of the population prefer other online platforms like Instagram and Facebook, email is still going strong as the preferred method of communication.
According to a 2018 Pew Research, only two-thirds of American adults (68%) report that they use Facebook compared to three-quarters of Americans (248.7 million) email users. Forbes says email is still the best way to generate leads and most sources agree that about 75 percent of all technology users prefer email to other forms of communication.
So email is very much alive and a strong business choice for connecting with your customer base. What is it that keeps people attached to email and how can your business leverage that attachment? Below are some of the advantages that email offers consumers—and business.
While it’s true that the Boomer and Gen X consumers rely more heavily on email as a means of communication, you may be surprised to learn that Millennials also cite email as their preferred medium of communication. Millennials are the first truly digital generation and they embrace technology fully—and that includes email.
According to an Adestra report, when it comes to email from businesses compared to other forms of communication, nearly as many Millennials (73.1%) prefer email as do Boomers (75.3%). And according to Twitter, 98% of Millennials check their email multiple times a day. So Millennials certainly are using email—they’re just using it from their unique perspective.
Email is still alive, thriving and the primary choice for making direct contact with customers. Email marketing also gets the best Return on Investment (ROI) according to the Direct Marketing Association. The challenge is rethinking how we use email marketing to connect with the modern consumer. Old email tactics may not work and it’s important to update your email strategies to resonate with distinct customer groups. Boomers and Millennials may have different values from one another and will benefit from email campaigns that are crafted to appeal to their unique preferences. In addition, every customer is unique from the next customer. Consider these techniques to increase engagement with all your customers—and Millennials in particular.
Email is alive and thriving among consumers of every age and population group. Your business is missing out if you’re not leveraging this powerful platform to deliver communication directly to your ideal customers via email.
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Infusionsoft is now Keap. That’s weird to write, but it’s also exciting.
In 2001, trying to get Infusionsoft off the ground, there were many times when I wanted to quit. I’ll never forget my wife, after two years of struggling to survive, hugging me and saying, “Keep going.”
Over the last two years, we’ve talked with thousands of small business owners to get a deeper understanding of their unique challenges in today’s market. We learned that it’s harder than ever to succeed in small business. Customers expect more. On-demand is the rule. There’s no shortage of platforms on which to complain. A failed job or two can be damaging to your business.
Keap is our signal to the world—and to ourselves—that it’s time to make it easier to succeed. We’re on a mission to simplify growth for millions of small businesses. Our new name is a nod to the tenacity of the small business owner and encompasses everything we know to be true when it comes to success: keep going, keep serving, keep growing.
Along with a new name, we’ve expanded to two products. Keap, our newest product, is smart client management software that helps service businesses progress leads to satisfied clients. Infusionsoft by Keap is powerful CRM and sales and marketing automation software for advanced business needs.
Both are designed to make it easier than ever for more small businesses to get organized so they can deliver great service and close more business.
To your success,
CEO + Co-Founder